Rosalind Bennett
Dallas
Summary
Dedicated professional with over 20 years of experience in customer service within retail and healthcare call center settings. Skilled in managing high-volume calls, resolving complex issues, processing healthcare claims, and ensuring HIPAA compliance. Proven ability to build strong customer relationships through effective communication and problem-solving.
Overview
26
26
years of professional experience
Work History
Customer Support Specialist
Willis Towers Watson
07.2014 - 02.2026
- Managed high-volume inbound calls while consistently meeting quality and productivity goals.
- Assisted members with healthcare claims, reimbursements, HRA/HSA accounts, and benefit questions.
- Ensured HIPAA compliance and accurate documentation.
- Resolved customer concerns with empathy and professionalism.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to streamline support processes and enhance customer experience.
Customer Service Representative
Target
09.2010 - 07.2014
- Conducted outbound follow-up calls and supported customer inquiries.
- Resolved returns, refunds, and account issues.
- Delivered excellent customer service in a fast-paced retail environment.
Customer Service Representative
Walmart
03.2000 - 08.2010
- Facilitated customer transactions for purchases, returns, and product inquiries.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GED -
WT White High School
Dallas, TXSkills
- Customer Service
- Call Center Operations
- Healthcare/Medicare Claims
- Payment processing
- HIPAA Compliance
- Problem Solving
- Technical support
- CRM Systems
- Microsoft Office
- Email Communication
- Conflict Resolution
- Technical troubleshooting
Timeline
Customer Support Specialist
Willis Towers Watson
07.2014 - 02.2026
Customer Service Representative
Target
09.2010 - 07.2014
Customer Service Representative
Walmart
03.2000 - 08.2010
GED -
WT White High School