Rosalind Blackmon
Summary
Experienced Administrative Specialist with a strong background in customer service, account management, and human resources. Proven track record in improving operational efficiency and maintaining high standards of service. Skilled in utilizing CRM software to enhance client interactions and streamline processes. Adept at leading teams to achieve organizational goals and improve performance metrics, committed to delivering exceptional results and fostering positive relationships with clients and colleagues.
Overview
14
14
years of professional experience
Work History
Administrative Specialist
GHY International
07.2022 - 12.2024
- Managed incoming calls, provided exceptional customer service and accurately directing calls
- Set up and maintained accounts in support of US & Canada, ensuring accurate and consistent information in a timely manner
- Processed credit card payments as needed
- Generated invoices for completed entries, ensuring accuracy and timeliness
- Collected all payments efficiently and maintained detailed records
- Utilized Pipedrive (or similar CRM) to manage client interactions and track the final stages of the customs brokerage process
- Conducted Tier 1 vetting of potential clients, assessing suitability and gathering necessary information
- Monitor internal reports and collect supplementary information or documentation when required from customers, drivers, customs, and other offices
- Perform other duties as assigned
District Manager
GCA Services
09.2010 - 07.2022
- Planned, developed, organized, implemented, evaluated, and directed the programs and activities of Housekeeping
- Scheduled work to be performed and regulate flow through various processes, such as call-in replacements, and handled any necessary disciplinary actions in all locations
- Provided support to the team, successfully improving and maintaining the grade from a C to an A
- Skills Used: Communication and accountability
Education
Associate's Degree - Business Management, Human Resources
York Technical College
Rock Hill, SC05.2010
Skills
- Customer engagement
- Client account management
- Human resources management
Timeline
Administrative Specialist
GHY International
07.2022 - 12.2024
District Manager
GCA Services
09.2010 - 07.2022
Associate's Degree - Business Management, Human Resources
York Technical College
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