Rosalind Bonney
Canal Winchester,OH
Summary
Focused Patient Representative promoting 10-year career effectively managing patient registration. Determined individual proudly promoting exemplary skills in assisting patients and families with scheduling appointments and understanding charges for services.
Overview
24
24
years of professional experience
Work History
Patient Representative
The Ohio State Wexner Medical Center-The James
Columbus, Ohio
08.2022 - Current
- Provided customer service to patients by answering questions and addressing complaints.
- Greeted visitors and answered phones in a professional manner.
- Performed data entry tasks for patient information into electronic health record systems.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Ensured compliance with federal, state, and local laws governing medical practices.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
- Informed patients of delays and approximate wait times upon arrival for appointments.
- Supervised patient flow by checking in patients immediately upon arrival.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Stayed current on community-based resources and services useful to patients.
Patient Registration Specialist
The Ohio State Wexner Medical Center
Columbus, Ohio
10.2010 - 11.2019
- Reviewed patient accounts to ensure accuracy and completeness of information.
- Performed clerical tasks such as filing, faxing, copying., as requested.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Handled cash transactions accurately according to established procedures.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Provided guidance on proper completion of forms related to registration processes.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Scheduled appointments for patients using an electronic medical record system.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Assisted patients with questions regarding their accounts or billing issues.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Resolved discrepancies between patient accounts receivable balances and third-party payers' remittance advice reports.
- Monitored account status on a regular basis to identify any follow-up that may be needed.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Prepared documents for scanning into the electronic health record system as necessary.
- Entered data into the computerized registration system to update patient demographics records.
- Verified insurance benefits prior to patient visits to maximize reimbursement potential.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
EMS Dispatcher-Lead
Portsmouth Ambulance
Portsmouth, Ohio
04.2000 - 02.2010
- Responded to emergency calls, determined nature and location of incident, and dispatched appropriate personnel and equipment.
- Monitored status of field units using radio communications systems, maintained contact with responding personnel until completion of call.
- Maintained detailed records on all dispatched calls including response times, type of incidents handled.
- Analyzed medical information received from caller to determine the level of urgency or priority for dispatch.
- Provided pre-arrival instructions to callers in order to assist them with medical emergencies prior to arrival of EMS personnel.
- Utilized mapping software to identify geographic locations for dispatching purposes.
- Assessed incoming requests for service based on established criteria and protocols; prioritized responses according to severity of situation.
- Provided support services such as locating resources or providing operational advice during emergency situations.
- Coordinated communication between field units and other agencies such as police departments or fire departments when appropriate.
- Trained new staff members in proper procedures for operating dispatch equipment and handling emergency calls.
- Operated computer aided dispatch system which includes entering data into a database, retrieving information from the database, printing reports.
- Communicated with field personnel via two-way radios in order to provide updates on changes in call volume or priority levels.
- Reviewed logs regularly to ensure accuracy and completeness of documentation related to all dispatched calls.
- Notified hospitals regarding pending arrivals; provided patient condition reports upon request.
- Answered non-emergency inquiries from the public regarding departmental services.
- Served as a liaison between EMS personnel and other healthcare providers such as physicians or nurses during complex cases.
- Stayed up-to-date with local regulations concerning EMS operations in order to ensure compliance at all times.
- Researched previous calls in order to provide additional information that may be helpful when responding to similar incidents in the future.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Dispatched police officers and emergency personnel to calls for service.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Advised personnel about accidents, weather conditions or other hazards.
- Mentored junior team members and managed employee relationships.
Education
Associate of Arts - Business Management
Ohio Christian University
Circleville, OH03.2009
High School Diploma -
Portsmouth High School
Portsmouth, Ohio06.1987
Skills
- Information Gathering and Relay
- Map Reading Abilities
- EMS Dispatch
- Decision-Making
- Active Listening
- Works Well Under Pressure
- Emergency Assessment
- Database Queries
- Critical Thinking
- Computer-Based Dispatch Systems
- Emergency Medical Instruction
- Multitasking and Prioritization
- Problem-Solving
- Police Department Procedures
- Crisis Management
- Basic Life Support Knowledge
- Verbal and Written Communication
- Teamwork and Collaboration
- Verbatim Transcription
- Information Documentation
- Data Entry
- Registration Process Management
- Medical Terminology
- Patient Data Confidentiality
- Patient Service and Assistance
- Relationships and Rapport
- Customer Service
- Registration Services
- Proficient in Microsoft
- Insurance Verification
- Trained in Epic
- Information Protection
- Patient Education
- Patient Services
- Healthcare Expertise
Timeline
Patient Representative
The Ohio State Wexner Medical Center-The James
08.2022 - Current
Patient Registration Specialist
The Ohio State Wexner Medical Center
10.2010 - 11.2019
EMS Dispatcher-Lead
Portsmouth Ambulance
04.2000 - 02.2010
Associate of Arts - Business Management
Ohio Christian University
High School Diploma -
Portsmouth High School
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