Summary
Overview
Work History
Education
Skills
Timeline
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Rosalind Boykin

California

Summary

Quality-driven administrative professional with a solid background in smoothly handling high-volume workloads. Experienced in supervisory roles and program development, with excellent communication skills. Proficient in preparing documents, mailing packages, and organizing schedules to support team needs. Possesses strong abilities in database administration and customer relations. Solid background in client support, ensuring customer satisfaction and efficient issue resolution. Delivered impactful solutions that enhanced client relationships and streamlined support processes. Strong problem-solving abilities and effective communication skills consistently contribute to successful outcomes.

Overview

14
14
years of professional experience

Work History

Client Support Specialist/ Insurance Verification and Assessment

Hardloop, LLC
06.2021 - Current
  • Provide client support via telephone, computer, virtual setting for clients for mental health services
  • Verify client's insurance and benefit coverage for all therapy and psychiatric visits
  • Complete special projects related to accounting; verifying client's financial responsibility, and treatment options
  • Correspond with client's providers within the company
  • Utilize various health care databases to manage cases and communicate with patients and team members

Remote Care Coordinator

Connected Home Living
02.2022 - 04.2024
  • Completed intake and assessment, create treatment plan
  • Monitored patient care and provided with digital health monitoring equipment, and reviewed vitals
  • Involved in decision making of client referrals and served as a liaison for all community and agency providers
  • Collaborated and consulted with care providers and family members
  • Managed crisis and provided treatment interventions and safety plans

Executive Assistant/ Case Manager

Alternative Family Services
09.2010 - 12.2020
  • Scheduled travel, Typed treatment reports, scheduled case meetings
  • Conducted Intake and Assessment
  • Approved budget expenses and processed monthly audit report
  • Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures

Education

Bachelor of Arts - Psychology

California State University Hayward
Hayward, CA

Master of Arts - Psychology

Argosy University, Alameda CA
Alameda, CA

Skills

  • Senior Administrative Expertise
  • Salesforce, Sonora, Athena, Carium, Welligent & TalkDesk
  • Skilled Interpersonal Communication
  • Managing Intake Processes
  • Comprehensive Evaluation
  • Insurance Eligibility Verification
  • Effective Time Management in Busy Environments
  • Calendar Management
  • Business Travel Coordination
  • Database Administration Skills
  • Documentation Management
  • Organizational Leadership
  • Relationship building
  • Problem-solving skills
  • Google suite
  • Microsoft office 365

Timeline

Remote Care Coordinator

Connected Home Living
02.2022 - 04.2024

Client Support Specialist/ Insurance Verification and Assessment

Hardloop, LLC
06.2021 - Current

Executive Assistant/ Case Manager

Alternative Family Services
09.2010 - 12.2020

Bachelor of Arts - Psychology

California State University Hayward

Master of Arts - Psychology

Argosy University, Alameda CA
Rosalind Boykin