Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosalind Brown

Cedar Hill,TX

Summary

Dynamic professional with extensive experience at the Federal Reserve, excelling in team leadership and network operations. Proven ability to enhance productivity through effective training and process improvements. Skilled in network troubleshooting and customer service, consistently resolving issues and fostering a collaborative work environment. Committed to operational excellence and team development.

Professional with strong experience in front-end roles, prepared to deliver impactful results. Skilled in HTML, CSS, JavaScript, and responsive design. Focused on team collaboration, adapting to changing needs, and achieving targets. Reliable and known for strong problem-solving and communication skills.

Experienced with customer interaction and maintaining store presentation. Utilizes effective communication to ensure customer satisfaction and smooth transactions. Knowledge of inventory management and visual merchandising to support sales goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Front End Associate

Walmart
06.2023 - Current
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
  • Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
  • Collaborated with team members to restock shelves promptly and maintain inventory levels.

Treasury Accountant

The Israel of God
01.2017 - Current
  • Prepared and processed journal entries for treasury transactions to ensure accurate financial reporting.
  • Managed cash flow forecasting to support effective liquidity management and operational efficiency.
  • Reconciled bank statements with general ledger accounts to verify accuracy of financial records.
  • Assisted in the preparation of monthly financial reports, providing insights into cash position and investment strategies.

Network Operations Shift Manager

Federal Reserve National TI Operations- Richmond
07.2000 - 08.2018
  • Supervised daily operations to ensure efficiency and adherence to safety protocols.
  • Trained and mentored team members on best practices and operational standards.
  • Implemented process improvements that enhanced productivity and reduced downtime.
  • Coordinated staff schedules to optimize workforce utilization and meet business demands.
  • Conducted performance evaluations, providing feedback to enhance team development.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed Network Operations in Dallas and Richmond.
  • Assisted in implementing router installation with Sprint Technicians.
  • Troubleshot hardware issues in the FR networks and into the local Data Center.
  • Open tickets using FR ticketing ( Remedy).
  • Performed scheduled changed during the maintenance window.
  • Handled emergency situations with a calm demeanor, ensuring customer and management are informed timely during critical incidents.
  • Coordinated project workflows for departments.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Troubleshot equipment to reduce service calls and downtime.

Education

Associate of Applied Science - Cisco System Certification Program

Dallas College - North Lake Campus
Dallas, TX
05-2005

Associate of Applied Science - Information Technology

Chicago State University
Chicago, IL
08-1985

Associate of Applied Science - Accounting And Finance

Chicago State University
Chicago, IL
08-1983

Skills

  • Customer service
  • Time management
  • Front-end performance optimization
  • Product restocking
  • Network troubleshooting
  • Team leadership
  • IT infrastructure management
  • Network access control
  • Network security management
  • Data center operations
  • Network architecture design
  • ITIL framework
  • Network automation
  • Wide area network
  • Disaster recovery planning
  • Local area network
  • Problem resolution
  • Hardware installation
  • Network performance monitoring
  • Telecommunications
  • Incident management
  • Service level agreements
  • Network testing
  • Reporting and documentation
  • Quick learner
  • Problem-solving abilities
  • Verbal and written communication
  • Technical troubleshooting
  • Hardware troubleshooting

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Languages

English
Full Professional

Timeline

Front End Associate

Walmart
06.2023 - Current

Treasury Accountant

The Israel of God
01.2017 - Current

Network Operations Shift Manager

Federal Reserve National TI Operations- Richmond
07.2000 - 08.2018

Associate of Applied Science - Cisco System Certification Program

Dallas College - North Lake Campus

Associate of Applied Science - Information Technology

Chicago State University

Associate of Applied Science - Accounting And Finance

Chicago State University

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