Rosalind Burrell
JEFFERSONVILLE,Indiana
Summary
Dynamic and results-driven professional with a proven track record at SPPlus Metropolis, excelling in collaborative teamwork and problem-solving. Recognized for empowering team members and fostering a positive environment, while maintaining attention to detail in customer service. Committed to enhancing client satisfaction through effective communication and motivation strategies.
Overview
40
40
years of professional experience
Work History
Team Leader /Customer Service Cashier
SPPlus Metropolis
12.2016 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members. Also help customers with parking,and give information about our parking prices, lost tickets, also give directions on how to get to different places in our airport.
School Bus Driver
Greater Clark County Schools
12.1998 - 09.2016
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Sandwich Artist
SUBWAY®Restaurants
06.2006 - 11.2007
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Medical Transportation Driver
Main Stream Transportation
02.1988 - 11.1989
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Transported patients and clientele using [Type] and [Type] vehicles between medical facilities.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
Medical Transportation Driver
CS Medical Transportation
05.1985 - 01.1988
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Language].
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
Education
What Was Required
Dupont Manual High
120 W Lee Street05-1976
Skills
- Collaborative teamwork
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader /Customer Service Cashier
SPPlus Metropolis
12.2016 - Current
Sandwich Artist
SUBWAY®Restaurants
06.2006 - 11.2007
School Bus Driver
Greater Clark County Schools
12.1998 - 09.2016
Medical Transportation Driver
Main Stream Transportation
02.1988 - 11.1989
Medical Transportation Driver
CS Medical Transportation
05.1985 - 01.1988
What Was Required
Dupont Manual High
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