Rosalind Hackett
Richmond,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Procurement Buyer
Virginia Dept. Of Health
07.2023 - Current
- Oversee the acquisition of goods and services for the Virginia Department of Health, ensuring compliance with state procurement policies, managing vendor relationships, and optimizing cost-efficiency and quality in all purchasing activities.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
A/P Specialist
Virginia Correctional Enterprises
01.2023 - 05.2023
- Recorded and verified orders with invoices, ensuring accuracy in documentation and proper coding.
- Reconciled financial discrepancies and handled monthly payroll for seven Department of Corrections facilities.
- Executed monthly visa reviews for travel and credit card expenditures, ensuring timely voucher processing for multiple vendor invoices.
EDI Specialist
McKesson Health
03.2020 - 12.2022
- Monitored records and files transmissions, ensuring smooth and error-free deliveries to customers.
- Conducted root cause analysis to identify and resolve transmission issues.
- Built, maintained, and troubleshot electronic data interchange (EDI) customer maps.
- Collaborated with team members to deliver project requirements and develop solutions, while prioritizing tasks to accomplish service goals efficiently.
Office Administrator III
Central State Hospital
02.2019 - 02.2020
- Coordinated with insurance providers to confirm accurate information and secured authorizations for billing, ensuring proper use of codes.
- Facilitated patient scheduling and maintained up-to-date records, including insurance, payment histories, and confidential personal data.
- Improved accounts payable accuracy by verifying details prior to issuing payments and contributed to the creation of financial reports.
Office Administrative Specialist II
DGS/VDC
08.2015 - 01.2019
- Managed a multi-line phone system, efficiently addressing messages, ensuring prompt follow-up through emails and calls, and maintaining exemplary office organization to meet performance goals.
- Oversaw the VDC web portal, diligently handling customer inquiries and issues, while ensuring accuracy in the creation of billing and shipping accounts.
- Supported logistics by serving as a backup route-planner for deliveries to state agencies, contributing to the continuity of operations and service excellence.
- Resolved customer service complaints and operational discrepancies, negotiated contractor bids, and maintained accurate account information, leading to cost savings and enhanced client satisfaction.
Education
Associate of Science - Human Services
University of Phoenix
Richmond, VA05.2027
High School Diploma - undefined
Thomas Jefferson HS
Richmond, VA06.2003
Skills
- Adaptive Team Player
- Data Evaluation
- Product Organization
- Clerical Support
- Problem-Solving Abilities
- Customer Support
- Precision and Accuracy
- Attention to Detail
- Purchase Orders
- Skills: Microsoft Office proficiency
- Communication skills
- Attention to detail
- Customer service
- Data entry
- Active listening
Timeline
Procurement Buyer
Virginia Dept. Of Health
07.2023 - Current
A/P Specialist
Virginia Correctional Enterprises
01.2023 - 05.2023
EDI Specialist
McKesson Health
03.2020 - 12.2022
Office Administrator III
Central State Hospital
02.2019 - 02.2020
Office Administrative Specialist II
DGS/VDC
08.2015 - 01.2019
High School Diploma - undefined
Thomas Jefferson HS
Associate of Science - Human Services
University of Phoenix
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