Rosalind Jarmon
Lee's Summit,MO
Summary
EXECUTIVE PROFESSIONAL SUMMARY Highly experienced data entry, accounting clerk with more than 10 years of experience in account payables and receivables. Ability to establish priorities and meet challenges head-on. I am an organized independent worker and team player with strong time management skills. Excellent communicator in a demanding environment and has the ability to establish a rapport with peers, management, and clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Customer Service
American Family Insurance, MO
01.2019 - Current
- Post customer payment by credit card
- Generated Reports
- Answer phone, Manage customer conflicts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally
Accounts Receivable & Payables Executive Administrative Assistant
St. Louis Rams
09.2002 - 02.2013
- Posts customer payments by recording cash, checks, and credit card transactions
- Updates receivables by totaling unpaid invoices
- Maintain records, invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, contracts, customer service departments, and from customers
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
- Protect organization's value by keeping information confidential
- Accomplishes accounting and organization mission by completing related results as needed
- Followed up overdue payments and payment plans from clients to establish good cash flow
- Monitored accounts to verify compliance with payment terms and schedules
- Utilized Microsoft Excel and QuickBooks software to manage invoices and payments
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
- Generated monthly accounts receivable reports to submit developments for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
Some College (No Degree) - Office Management
Missouri College
St Louis, MODiploma -
Missouri College
08.1999
Skills
- Detail-oriented, efficient and organized professional with extensive experience in accounting systems
- Possess strong analytical and problem solving skills, with the ability to make well thought out decisions
- Excellent written and verbal communication skills
- Trustworthy, discreet and ethical
- Resourceful in completion of projects, effective at multi-tasking
- Credit Card Payment Processing
- Clerical Support
- Multi-Line Phone Talent
Timeline
Customer Service
American Family Insurance, MO
01.2019 - Current
Accounts Receivable & Payables Executive Administrative Assistant
St. Louis Rams
09.2002 - 02.2013
Some College (No Degree) - Office Management
Missouri College
Diploma -
Missouri College
Similar Profiles
Randall LevingsRandall Levings
Customer Service Specialist at Nick Larson American Family InsuranceCustomer Service Specialist at Nick Larson American Family Insurance
Hannah L'HeraultHannah L'Herault
Wholesale and Customer Operations Representative at American Family InsuranceWholesale and Customer Operations Representative at American Family Insurance
Christina L. RobinsonChristina L. Robinson
Director of Client Services at American Family InsuranceDirector of Client Services at American Family Insurance
Adam PerroneAdam Perrone
Lead Instructor at Stem Education MobileLead Instructor at Stem Education Mobile
CANDESE N. PEREZCANDESE N. PEREZ
Senior Program Manager, Infrastructure Services at Panasonic Energy North AmericaSenior Program Manager, Infrastructure Services at Panasonic Energy North America