Rosalind Joly
Riviera Beach,FL
Summary
Dynamic Executive Housekeeping Manager with extensive experience at Embassy Suites by Hilton, recognized for implementing cost control measures that improved guest satisfaction ratings. Demonstrates a strong ability in team leadership and staff training, contributing to high-quality housekeeping standards. Proficient in project planning and fostering collaboration to enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Housekeeping Manager
Embassy Suites by Hilton
Palm Beach Gardens, FL
11.2023 - Current
- Responsible for scheduling and evaluating staff
- Plans daily housekeeping schedule and assigns duties
- Develop and implement a standard of excellence that staff is completely trained to perform and expected to follow
- Organize and set up deep cleaning projects
- Identify and report maintenance related problems
- Monitor guest complaints and take corrective action
- Responsible for the cleanliness, appearance, and orderliness of entire hotel
- Track operating costs in an ongoing effort to keep department in budget by making any necessary adjustments
- Maintain inventory of supplies and linens
- Effectively handles problems, including anticipating, preventing, identifying and solving problems
- Recognize and correct conditions which may create security, fire, or accident hazards
- Assist in housekeeping duties when necessary
- Ensures rooms are placed Out of Order for carpet cleaning and holding for shampooing
- Conducts random detailed inspections of guest rooms and public areas
- Knowledge of Hotel Facilities and Events
- Maintain a positive, calm, and cooperative work environment between staff and other departments
- Must be flexible to work any shift, including weekends and holidays
- Adhere to hotel's dress code policy
- Perform other related duties as assigned
Housekeeping Supervisor
Embassy Suites by Hilton
Palm Beach Gardens, FL
08.2021 - Current
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all bedrooms, public areas and offices
- Planning, organizing and directing team members to ensure the highest degree of patient satisfaction and high standards of cleanliness across the hospital
- To monitor, check and maintain standards of cleanliness within all areas of the hospital on a daily basis
- Daily supervision of all housekeeping staff at The Holly Hospital
- Purchase, order and maintain housekeeping supplies and inventory
- Recruit, schedule and train all new housekeeping staff members
- To adhere to all meetings such as health and safety, infection prevention and control, monthly team meetings
- Manage the housekeeping budget, control the holidays and staff schedule (EZLM) systems
- Maintain a cost control system for supplies, linen and cleaning supplies for efficient operation of the hospital
Housekeeping Supervisor
Embassy Suites by Hilton
Palm Beach Gardens, FL
08.2018 - 11.2023
- Work experience as a Housekeeping Supervisor or similar role
- Hands-on experience with cleaning and maintenance tasks for large organizations
- Ability to use industrial cleaning equipment and products
- Excellent organizational and team management skills
- Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format
- Ability to access and accurately input information using a moderately complex computer system
Housekeeping Supervisor
Wyndham Hotels & Resorts
Jupiter, FL
06.2022 - 08.2022
- Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance
- Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc
- Train and monitor performance of room attendants and housepersons
- Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment
- Ensure all jobs are completed within the shift
- Prepare P.M
- Room status report
- Take requested inventories of furniture, fixtures, equipment and supplies, etc
- Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines
- Upon inspection of VIP rooms, make certain all VIP supplies are in place
- Report all maintenance deficiencies in guest rooms and corridors via work orders
- Telephone deficiencies considered emergencies (i.e
- Overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department
- Expedite special guest requests, such as extra towels, blankets or pillows
- Open and Close Housekeeping Department
- Turns in all lost and found items and all guest room keys
- Adheres to all company policies and procedures
- Follows safety and security procedures and rules
- Knows department fire prevention and emergency procedures
- Utilizes protective equipment
- Reports unsafe conditions to management
- Reports accidents, injuries, near-misses, property damage or loss to management
- Provides for a safe work environment by following all safety and security procedures and rules
- All team members must maintain a neat, clean and well groomed appearance
- (Specific standards outlined in team member handbook)
- Perform any related duties as requested by management
- Assists other Housekeeping Personnel when need
PM Housekeeping Supervisor
Palm Beach Marriott Singer Island Beach Resort & Spa
Riviera Beach, FL
08.2021 - 06.2022
- Schedule associates within budget guidelines to ensure adequate staffing while minimizing overtime
- Inspect rooms after cleaning
- Review any problems with Room Attendant and recheck when ready
- Train department personnel in appropriate use of supplies, cleaning agents and equipment
- Assist with the development and maintenance of department programs to assure the QA program criteria are met
- Responsible for monthly linen inventory
- Assist with ordering laundry and guest..
Executive Housekeeping Supervisor
Residence Inn by Marriott
West Palm Beach, FL
04.2020 - 08.2021
- Supervise the Housekeeping staff
- Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations
- Evaluate the staff's job performance and coach and counsel as necessary
- Clearly communicate to associates the standards of performance and their role in contributing to individual and team success
- Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen
- Ensure staff compliance with internal controls, policies, procedures, standards and regulations
- Insist on a work environment that is free from harassment
- Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house
- Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations
- Ensure proper use of cleaning equipment and supplies
- Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning
- Ensure maintenance problems are promptly reported to Engineering through proper channels
- Order supplies and maintain accurate inventory as assigned
- Respond to guest requests, concerns and problems to ensure guest satisfaction
- Log items into the Lost and Found and respond to inquiries regarding lost items
- On time and at work when scheduled and in proper uniform
- Attend department meetings as scheduled
- Consistent professional and positive attitude and actions when communicating with guests and associates
- Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken
- Comply with policies and procedures
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned
- Check with manager/supervisor before leaving work area for any reason
- Perform special projects and other responsibilities as assigned
- Participate in task forces and committees as requested
- Any other duties / tasks as requested by management
Housekeeping Supervisor
Fairfield Inn & Suites By Marriott Wellington
West Palm Beach, FL
02.2017 - 04.2020
- Supervised and supported all new personnel to maximize quality of service and performance
- Managed team of [Number] personnel in busy hotel with [Number] rooms
- Supervised employees and developed training programs to ensure maximum performance
- Ordered housekeeping supplies and guest toiletries
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
Housekeeping Supervisor
Marriott Palm Beach Gardens
Palm Beach Gardens, FL
06.2017 - 02.2019
- Hiring, training and management of all housekeeping and laundry staff
- Ensuring cleanliness and safety standards are maintained for all guest rooms and public areas
- Inventory, product ordering and par maintenance
- Preparing weekly scheduling based on occupancy and hotel needs
- Assisting in the development and implementation of systems for inspecting and managing the quality of housekeeping and laundry services provided and the achievement of departmental productivity objectives
- Reviewed employee performance and devised improvement plans
Senior Housekeeping Supervisor
TownePlace Suites by Marriott
Fort Lauderdale, FL
02.2017 - 06.2017
- Established and implemented new procedures for standard maintenance scheduling
- Minimized costs by working and negotiating with multiple suppliers
- Collaborated with multiple departments to maximize workflow and efficiency
- Managed team of employees, daily progress reports and overall project planning
Education
Certificate Hospitality -
Hotel Associate
true06.2024
High School Diploma -
Gulfstream Goodwill Academy High School
West Palm Beach, FL06.2012
Skills
- Negotiation
- Housekeeping Management
- Guest relations
- Time management
- Leadership
- Team Management
- Food handling
- Security
- Janitorial experience
- Budgeting
- Project planning
- Guest services
- Culinary experience
- Restaurant experience
- Communication skills
- Project management
- Management
- Supervising experience
- Program Development
- Cash handling
- Sales
- Hospital experience
- Customer service
- Baking
- Hospitality
- Cleaning
- Customer service focus
- Employee engagement
- Budgeting expertise
- Scheduling proficiency
- Housekeeping
- Task delegation
- Cost control
- Staff training and development
- Quality assurance
- Health and safety regulations
- Scheduling expertise
- Laundry oversight
- Staff management
- Housekeeping management
- Laundry operations
- Policy enforcement
- Recruiting and interviewing
- Room inspection
- Eco-friendly practices
Certification
- Driver's License
- ServSafe
- Food Handler Certification
Timeline
Executive Housekeeping Manager
Embassy Suites by Hilton
11.2023 - Current
Housekeeping Supervisor
Wyndham Hotels & Resorts
06.2022 - 08.2022
Housekeeping Supervisor
Embassy Suites by Hilton
08.2021 - Current
PM Housekeeping Supervisor
Palm Beach Marriott Singer Island Beach Resort & Spa
08.2021 - 06.2022
Executive Housekeeping Supervisor
Residence Inn by Marriott
04.2020 - 08.2021
Housekeeping Supervisor
Embassy Suites by Hilton
08.2018 - 11.2023
Housekeeping Supervisor
Marriott Palm Beach Gardens
06.2017 - 02.2019
Housekeeping Supervisor
Fairfield Inn & Suites By Marriott Wellington
02.2017 - 04.2020
Senior Housekeeping Supervisor
TownePlace Suites by Marriott
02.2017 - 06.2017
Certificate Hospitality -
Hotel Associate
High School Diploma -
Gulfstream Goodwill Academy High School
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