Rosalind Karimi Kibanga - Mwendapole
Irvine,CA
Summary
With 18 years of extensive expertise in the Credit Union Industry, marketing, strategic management, and business development, I am a passionate and dedicated professional who seeks to transform and empower organizations. Proficient in relationship building, servant leadership, operations optimization, strategic planning, diversity and inclusion, risk management, effectively building strategic alliances and enhancing brand awareness. Passionate about driving business growth and innovation while maintaining a competitive edge and optimizing revenue streams.
Overview
18
18
years of professional experience
Work History
Head of Agribusiness, Kenya
CIC Insurance Group, Ltd
01.2021 - 12.2023
- Participate in planning and budgeting for the department and ensure set annual sales budget is realized from the assigned market
- Plan and carry out consumer education within the assigned markets and channels
- Generate and build revenues through effective daily sales management of assigned ROs
- Capacity building of intermediaries in the market
- Build and maintain strategic alliances for business growth with intermediaries and industry stakeholders
- In conjunction with BDM – Product Development, collect market intelligence and prepare reports
- Recruit, train, motivate and retain strategic alliances for business growth with intermediaries and industry stakeholders
- Managing an efficient sales pipeline and value-based service cycle through the use of CRM to drive business goals
- Ensure compliance to credit-control policy through debt collection
- Prepare documentation for intermediaries to facilitate the renewal of their IRA licenses
- Carry out performance appraisal, coaching, and mentoring staff
- Resource allocation, staffing, and leave approval
Relationship Manager
CIC Insurance Group, Ltd
06.2011 - 12.2020
- Reporting to the General Manager, the main functions are to:
- Set, monitor, and achieve revenue targets
- Opening up new markets
- Growing existing key accounts through Data mining and cross-selling
- Provide leadership and administrative oversight of the team or department
- Educate and train customers in sector-related forums
- Train distribution representatives and staff on sector-specific products and collaborate with distribution networks, teams, and their leaders for effective targeting, selling and servicing
- Collaborate with line managers and internal product development teams on designing appropriate products, work closely with the technical teams to provide quotations, service level agreements, and any other documentation to key customers
- Gather market intelligence information and recommend possible actions that will enhance the company’s competitive advantage
- Increase CIC brand awareness and execute effective promotional sector activities
- Represent the company, incorporate public-related activities
- Actively participate in senior management meetings to effectively articulate the performance, recommendations, and challenges of the sector
Accountant 1
Kenya Union of Savings & Credit Co-operatives, Ltd
04.2010 - 06.2011
- Reporting to the Finance Manager, the main functions are to:
- Interface directly with top management to perform planning duties by leading various departmental operational and strategic planning efforts, conducting project planning and management activities, organizing and negotiating the allocation of resources, and preparing and monitoring the procurement docket
- Establishing and maintaining communications links in line with the latest developments in information technology both in marketing and procurement fields
- Administrative management of accountants, marketers, and research officers to assure the availability, continuity, and security of financial data and effective delivery of KUSCO services and products to clients
- Implements new technology by aiding staff in defining system requirements, research and evaluation of potential solutions, and in the procurement and implementation of new systems
- Investigate marketing trends, forecast resource needs, recommend alternatives, and facilitate acquisitions and upgrades
- KUSCCO Business Research, Development and Consultancy Department and Corporate Affairs and Marketing Department Accountant
- Dealing with Nominal Ledger and charts of account, Debtors ledger and receipts postings in the bank book, Creditors Ledger, payments, staff returns, journals and Report generation amongst others
- Spearhead transition from outdated organization-wide and departmental technologies to highly functional, streamlined, and cost-efficient technologies and business solutions that have dramatically improved efficiency, decreased expenses and optimized data integrity and safety
- Participant of an ILO team that facilitated the initiation of a project dubbed Markets and Financial Services for fruit producers in Kericho
Marketing Executive
Kenya Union of Savings & Credit Co-operatives, Ltd
05.2007 - 05.2010
- Reporting to the Regional Manager, the main functions are to:
- Provide strategic leadership in the development and implementation of Marketing Strategies to support the growth and business goals
- Promoting Kuscco’s products and services, raising awareness, and influencing clients to buy our products and services
- Maintaining and developing relationships with existing customers via meetings, telephone calls, and emails; visiting potential customers to tap into new business
- Acting as a contact between Kuscco and its existing and potential markets
- While representing the Managing Director in forums and AGM
- Reviewing sales performance, aiming to meet and exceed targets; gaining a clear understanding of customers’ businesses and requirements, gathering market and customer information; thinking of creative ways to communicate with customers, using media advertising, direct mail, and corporate sponsorship of events
Accounts Assistant
Kenya Tea Development Agency [KTDA] Chai Sacco
01.2006 - 01.2007
- Reporting to the Finance Manager I was responsible for reconciliation of country tea factory accounts and attending to regional tea delegates in the customer care docket
Administrator
Koinonia Community SACCO – Shalom House
01.2006 - 12.2006
- Reporting to the General Manager I was responsible for managing office functions, coordinating and training foreigners on the Sacco Movement in Kenya, and acting as the Managers deputy when away thus providing management support functions
Education
Master of Business Administration - Strategic Management
Kenya Methodist University
01.2009
Bachelor of Business (Hons) - Business Administration
Limkokwing University
01.2007
Diploma - Co-operative Management
Co-operative University College of Kenya
01.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Active listening
Accomplishments
- Shalom Club Member – Kenyan Chapter (Present)
- Board Member | Kenyan National Council for Ushirika (Credit Union) 11-year tenure | representing CIC Group as a member and doubled as Secretary to the Hospitality Committee.
- Led the Hosting of 3 state Kenyan Credit Union functions graced by former Kenyan President and current President of the Republic of Kenya.
- Elected Board Member – TAA Sacco, (2016-2018)
- Youth Delegate in the UN Expert Group Workshop
- Member of the Sacca Congress organizing committee – Kenyan Chapter organized by Africa Confederation of Savings and Credit Associations (ACCOSCA)
- Member of the Co-operative Alliance of Kenya (CAK) organizing committee on proposed County Co-operative Bill, (2015–2016)
- Team leader to the team that solicited funds through a major share drives event that saw the KUSCCO building completion and increased capital base (2007-2008)
- Recognition by the CEO Kenya Union of Savings and Credit Cooperatives due to exemplary performance and neatness thus recommended ushering in the Kenyan Minister of Co-operative Development, Mr. Nyaga, Kuscco Board of Directors, and various Sacco leaders to the Official opening of Kuscco Centre.
References
- George Ombado, Africa Confederation of Co-operatives Savings & Credit Associations (ACCOSCA), Nairobi, Nairobi, Kenya, +254 722386469, george.ombado@accosca.org
- Nelson Kuria, Group Chairman, CIC Insurance Group, Nairobi, Nairobi, Kenya, +254 722746131, nelsonckuria@gmail.com
- Vincent Marangu, Director, Co-operatives Banking Division, Cooperative Bank of Kenya Ltd, P.O Box 48231- 00100, Nairobi, Nairobi, Kenya, +254 722790517, VMarangu@co-opbank.co.ke
- Jibran Qureishi, Head of Africa Research, Standard Bank Group, Johannesburg, Gauteng, South Africa, +254 722555550, Jibran.Qureishi@stanbic.com
Certificatesandtraining
- 2024 World Credit Union Conference, Boston, MA, 06/01/24
- Credit Union Development Educator (CUDE), National Credit Union Foundation, Madison, Wisconsin, 06/01/24
- Africa Development Education (ADE), Africa Confederation of Cooperatives Savings and Credit Associations (ACCOSCA), Livingston, Zambia, 01/01/24
- Associate, Life Management Institute (ALMI), LOMA, USA, 01/01/20
- Member, Kenya Society of Professional Co-operators, 01/01/18
- Cooperating Out of Poverty Cooperatives and Enterprise Promotion in Africa, Israel’s Agency for International Development Cooperation – MASHAV, AJEEC – NISPED, 01/01/16
- UK Professional Training on Presentation skills and Public Speaking, British Council, 01/01/14
- Fueling CIC Group’s Competitiveness through service excellence, Growing Corporate Excellence, 01/01/13
- Enterprise Risk Management Training, Protect Africa, 01/01/12
- Leadership for change (Trainer of Trainers), Swedish Co-operative Centre, 01/01/12
- Co-operative Value Chain Symposium, Agri and Co-operative training and consultancy services, 01/01/11
- LS data cables training, East African cables and LS Simple, 01/01/10
- KUSCCO Information Management System, Fortune Technologies, 01/01/10
- Grantees Training on Understanding Project Budget and Accounting, International Labor Organization COOP AFRICA, 01/01/09
- Plug-In – church-based discipleship to impact the community to reach their destiny, 01/01/09
- Life skills (I Choose Life), 01/01/05
- HIV (AIDS) Peer education (I Choose Life), 01/01/04
Affiliations
- Credit Union Development Educator (CUDE), The National Credit Union Foundation, June 2024
- African Development Educator (ADE), Africa Confederation of Cooperatives Savings and Credit Associations (ACCOSCA) Jan 2024
- Associate, Life Management Institute (ALMI) , LOMA 2020
- Kenya Society of Professional Cooperators, Founding Member, 2018
- Shalom Member, MASHAV, AJEEC - NISPED| Israel Agency for International Development Cooperation
Languages
English
Full Professional
Interests
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Environmental Stewardship
- Youth Development Programs
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Advocacy Campaigns
- Environmental Conservation Projects like tree planting
Timeline
Head of Agribusiness, Kenya
CIC Insurance Group, Ltd
01.2021 - 12.2023
Relationship Manager
CIC Insurance Group, Ltd
06.2011 - 12.2020
Accountant 1
Kenya Union of Savings & Credit Co-operatives, Ltd
04.2010 - 06.2011
Marketing Executive
Kenya Union of Savings & Credit Co-operatives, Ltd
05.2007 - 05.2010
Accounts Assistant
Kenya Tea Development Agency [KTDA] Chai Sacco
01.2006 - 01.2007
Administrator
Koinonia Community SACCO – Shalom House
01.2006 - 12.2006
Bachelor of Business (Hons) - Business Administration
Limkokwing University
Diploma - Co-operative Management
Co-operative University College of Kenya
Master of Business Administration - Strategic Management
Kenya Methodist University