Rosalind McGaha

Work History

A Lil Taste of the South LLC

Katy

06.2022 - Current

Created and maintained relationships with customers, suppliers, and other industry partners.
Directed long-term research initiatives to identify new markets for growth opportunities.
Hired, trained, and mentored staff members to maximize productivity.
Developed strategies for improving customer service standards throughout the company.
Created program to promote new managers from within, leading to cohesive leadership structure.
Developed successful marketing plans to increase sales and profits while managing costs.
Explained goals and expectations required of trainees.
Assisted staff by serving food and beverages or bussing tables.
Responded promptly to customer complaints or issues related to the restaurant's services or products.
Trained and supervised kitchen staff in proper food preparation techniques.
Developed and implemented effective marketing strategies to increase restaurant sales.
Created promotions and special events to attract customers and boost sales.
Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.

Louisiana Style Food

Houston

10.2015 - 10.2022

Developed successful marketing plans to increase sales and profits while managing costs.
Explained goals and expectations required of trainees.
Assisted staff by serving food and beverages or bussing tables.
Responded promptly to customer complaints or issues related to the restaurant's services or products.
Trained and supervised kitchen staff in proper food preparation techniques.
Developed and implemented effective marketing strategies to increase restaurant sales.
Created promotions and special events to attract customers and boost sales.
Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Trained new employees to perform duties.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Ensured compliance with local health codes and safety regulations.
Monitored customer feedback to ensure satisfaction with menu items and services provided.

Payless Car Rental

Houston

10.2011 - 10.2014

Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong relationships with customers by providing personalized assistance and support.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Resolved customer complaints promptly and efficiently.
Collected deposits or payments and arranged for billing.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Provided accurate information about products and services to customers.
Provided excellent customer service to resolve customer complaints in a timely manner.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.