Rosalind McKever
St. Petersburg,FL
Summary
Interactive Human Services Professional with over 19 years of Social Services and Case Management experience. Knowledgeable in Medicare, Medicaid. Work effectively with geriatric population specific to Dementia, Alzheimer. As well as with children and adults in the disabled and mentally challenged community. A consistently dedicate individual who achieves goals by working with a sense of urgency and being very productive. A fast learner and able to contribute immediately as well as respond quickly to reach positive results.
Experienced with managing social service programs, ensuring effective service delivery to diverse populations. Utilizes strong leadership and program development skills to drive impactful community initiatives. Track record of fostering collaborative team environments and achieving positive outcomes.
Overview
31
31
years of professional experience
Work History
Social Services Director
Abbey Health and Rehab
02.2021 - 05.2024
- Improved resident satisfaction by personalizing care plans and incorporating feedback into program improvements.
- Oversaw compliance with federal, state, and local regulations, ensuring resident rights operated within policy and procedures within compliance.
- Advocated for policy changes at local government levels, contributing to betterment of social service provisions.
- Championed resident-centered approach throughout organization, leading to increased satisfaction rates amongst residents and families.
- Coordinated with mental health professionals to integrate psychological support services into overall care plans.
- Developed and maintained strong community partnerships, resulting in increased access to resources for residents.
- Provided leadership, guidance and support to staff members.
- Conducted MDS, UDA, Discharge Assessments.
- Connected with agencies within the community, refers and links to providers in the community.
- Educated residents on service availability, application procedures, resident rights and advocacy
- Monitors ongoing provision of services from community and case management agencies: CARES, Elder Affairs, ACHA,
- Oversaw staff development through in-depth trainings/in services/orientation on: advance directives, grievances, PASRR
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Referred families to shelters, legal resources, and educational programs.
Support Living Coach/Direct Care Staff
Gale's Guardian Angel Care
02.2010 - 09.2016
- Assisted with locating housing and needed household supports
- Taught and maintain budgeting
- Taught individual to improve or maintain activities of daily living skills
- Worked actively to sustain ongoing supports to keep desired lifestyle
- Coordinated services within the community and/or community agencies
- Implemented community resources for mental challenged-disabled individuals
- Assisted and Encouraged Activities of daily living skills: hygiene, personal care, homemaking, medication administration
Service Coordinator
SPM Management/Trinity House
05.2013 - 01.2015
- Conducted intake and yearly assessments of residents
- Connected with agencies within the community, refers and links to providers in the community
- Used discretion and independent judgment of services needed
- Educated residents on service availability, application procedures, resident rights and advocacy
- Monitored ongoing provision of services from community and case management agencies
- Helped the residents build informal support networks
- Assisted resident with budgeting, homemaker, personal care and healthcare management
- Educated and complete application process of SNAP, Medicaid, and Medicare and Social Security benefits
- Assessed customer needs and developed solutions to meet needs.
Care Manager
Neighborly Care Network
01.2012 - 06.2013
- Conducted assessments to determine level of care
- Developed, reviewed and revised care plans to meet the Member’s needs to maintain a safe/stable environment
- Functioned as an advocate during hospitalization and long-term care
- Coordinated with acute care staff, medical staff and social services to ensure appropriate discharge plans
- Provided services as needed based on care plan
- Monitored to assure all services are received adequately and timely
- Assisted with grievances billing and claim issues, electronic documenting and filing
- Completed face to face visits with Members in home, private and community settings
- Corresponded with agencies throughout the community in effort to provide adequate care to members and their family
Case Manager
American Eldercare
10.2008 - 02.2010
- Conducted assessments to determine level of care
- Developed, reviewed and revised care plans to meet the Member’s needs to maintain a safe/stable environment
- Functioned as an advocate during hospitalization and long-term care
- Coordinated with acute care staff, medical staff and social services to ensure appropriate discharge plans
- Provided services as needed based on care plan
- Monitor to assure all services are received adequately and timely
- Assisted with grievances billing and claim issues
- Completed face to face visits with Members in home, private and community settings
- Corresponded with agency throughout the community in effort to provide adequate care to members and their family
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Family Support Worker
Healthy Families Pinellas
03.2001 - 10.2008
- Determined the client or families needs by conducting assessments
- Provided services to families who
- Tracked families or individual client medically and communicated with other agencies
- Assisted individual / s with developing a Family Support Plan to meet personal goals
- Conducted home visits facility / co- facility support groups and case presentations
Family Support Worker
Department of Children and Families
04.1993 - 03.2001
- Worked in partnership with the social workers amid families’ court ordered to Protective Services
- Orchestrated parenting groups and one on one in home sessions
- Advocated and advised on behalf of families during court proceedings
- Escorted children to medical appointments and visits among their immediate and extended family
- Referred families on an as needed basis to other community programs
- Conducted Home Studies in effort to place children in a safe environment
Education
Bachelors of Science - Human Services
Springfield College
Skills
- Human Services Experience
- Written and verbal communication
- Client needs assessments
- Client advocacy
- Multicultural sensitivity
- Teamwork and collaboration
- Problem-solving
Timeline
Social Services Director
Abbey Health and Rehab
02.2021 - 05.2024
Service Coordinator
SPM Management/Trinity House
05.2013 - 01.2015
Care Manager
Neighborly Care Network
01.2012 - 06.2013
Support Living Coach/Direct Care Staff
Gale's Guardian Angel Care
02.2010 - 09.2016
Case Manager
American Eldercare
10.2008 - 02.2010
Family Support Worker
Healthy Families Pinellas
03.2001 - 10.2008
Family Support Worker
Department of Children and Families
04.1993 - 03.2001
Bachelors of Science - Human Services
Springfield College
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