Summary
Overview
Work History
Education
Skills
Work Preference
Interested only in Work from home
Timeline
Generic
Rosalind Morton

Rosalind Morton

Sun City,CA

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

44
44
years of professional experience

Work History

Administrative Assistant

Penske Truck Leasing
Alexandria , VA
03.2000 - 10.2018
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Developed and maintained filing systems for confidential documents and records.
  • Started the on line Parts department inventory
  • Ordered and maintained inventory for all parts needed.
  • Did payroll for all employees
  • Accounts receivable and payable
  • Kept log for injuries for workman's compensation
  • Traveled to other locations to train and help with parts department

Administrative Assistant

James G Walters Contractor
Landover , MD
07.1990 - 01.2000
  • Compiled data from various sources into organized reports for review by management team.
  • Managed database systems containing customer contact information.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Managed office supplies inventory and placed orders when necessary.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Processed invoices for payment using accounting software applications.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Payroll weekly
  • Made daily deposits
  • Arranged and executed service calls
  • Billed daily to customers
  • Called and collected invoices due or overdue

Customer Service Representative

Carolina Freight Company
Temple Hills , Maryland
04.1987 - 08.1990
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Collected deposits or payments and arranged for billing.
  • Supported sales team members to drive growth and development.

Office Manager

Halls Motor Transit
Landover , Maryland
07.1974 - 03.1987
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Assisted in recruiting, onboarding and training new employees.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ensured compliance with applicable laws regarding employment practices.
  • Supervised staff members, organized schedules and delegated tasks.
  • Monitored inventory levels and placed orders when needed.
  • Organized company events including holiday parties, team building activities .
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Provided training to new hires on office policies and procedures.

Education

High School Diploma -

DuVal Senior High School
Lanham, MD
06-1969

Skills

  • Workflow Optimization
  • Database Management
  • Invoice processing
  • Customer service daily
  • Answered calls and helped with Customer needs
  • Mail handling
  • Invoice Processing
  • Filing
  • Scheduling
  • Travel Coordination
  • Document Control
  • Clerical Support
  • Appointment Scheduling
  • Office Administration
  • Payroll and budgeting
  • Multi-line telephone system operation
  • Critical Thinking
  • Microsoft Word
  • Payroll liability and deductions
  • Workers' compensation knowledge
  • Internet Research
  • Phone call answering

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Work from home option

Interested only in Work from home

I am retired and miss the working world but not the traffic. I have a totally private situation to establish a work at home atmosphere. I am eager to have contact with customers on any leval.

Timeline

Administrative Assistant

Penske Truck Leasing
03.2000 - 10.2018

Administrative Assistant

James G Walters Contractor
07.1990 - 01.2000

Customer Service Representative

Carolina Freight Company
04.1987 - 08.1990

Office Manager

Halls Motor Transit
07.1974 - 03.1987

High School Diploma -

DuVal Senior High School
Rosalind Morton