Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Rosalind Munro

Morrison,CO

Summary

Organized quality assurance manager with several years of managerial experience dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Broadridge Financial Services
09.2007 - 06.2024
  • Analyzed data from quality control testing to identify areas of improvement.
  • Established key performance indicators for evaluating the effectiveness of the company's quality management system.
  • Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
  • Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
  • Documented all findings from investigations into non-conformances in order to track progress towards resolution.
  • Participated in meetings with customers regarding product specifications or other quality-related topics.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
  • Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
  • Completed various financial and quality audits for different departments.
  • Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.

Software Developer Intern

ADP/Securities Industry Software
, C0
06.2006 - 09.2007
  • Collaborated with other developers on design, coding, and debugging tasks.
  • Gathered requirements from stakeholders to develop functional specifications for software projects.
  • Analyzed user feedback and reported findings to the development team.
  • Reviewed existing software code to identify potential issues or areas of improvement.
  • Created unit tests for automated testing of code functionality.
  • Implemented object-oriented designs using Java, C++, or Python programming languages.
  • Worked closely with development team members to identify and remove software bugs.

IT Teacher Assistant

Red Rocks Community College
Golden, CO
  • Conducted training sessions for end-users on how to use various applications.
  • Maintained accurate records of student grades, attendance and other relevant information.
  • Advised students on career paths related to Information Technology.
  • Provided technical support to staff members having difficulty using computers or other digital devices.
  • Provided individual guidance to students in their use of computers and other digital tools for educational purposes.

Education

Some College (No Degree) - Computer Information Systems/Computer Science

Red Rocks Community College
Golden, IL

Some College (No Degree) - CIS/Computer Science

Regis University
Denver, CO

Skills

  • Quality assurance experience
  • Attention to Detail
  • Project Management
  • Audit Coordination
  • Process Analysis
  • Regulatory Compliance
  • Internal Audits
  • Test Planning
  • Quality testing
  • Agile Methodologies
  • Documentation Review
  • Employee Training
  • Presentations
  • Product Testing
  • Defect tracking
  • Performance Metrics
  • QA reporting

Affiliations

  • I enjoy spending time outdoors, hiking, camping, and snowshoeing.
  • Gardening and plants are one of my passions. I am currently learning about native plants.
  • Music. Need I say more?

Accomplishments

  • National Deans List
  • Phi Theta Kappa (Honors)
  • Exceeded goals/expectations consistently on yearly reviews.

Certification

  • ITSM certification

References

References available upon request.

Timeline

Quality Assurance Manager

Broadridge Financial Services
09.2007 - 06.2024

Software Developer Intern

ADP/Securities Industry Software
06.2006 - 09.2007

IT Teacher Assistant

Red Rocks Community College

Some College (No Degree) - Computer Information Systems/Computer Science

Red Rocks Community College

Some College (No Degree) - CIS/Computer Science

Regis University

Similar Profiles

CREATE PROFILE
Rosalind Munro