Rosalind Nichols
Junction City,KS
Summary
Compassionate Front Office Specialist driven to keep office operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature. Desiring new role with growing operation. Detail-oriented Front Office Specialist knowledgeable about medical office standards, procedures and terminology. Excellent team player and conflict manager skilled in solving routine and complex issues with minimal oversight. Offering 2 years of experience in medical roles with proven success in clerical.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Specialist
Associated Urologists PA
03.2023 - 05.2024
- Greet patients professionally both in person and on phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims.
- Answered and managed over 50 incoming and outgoing calls per day while recording accurate messages for distribution to office staff
- Reviewed and updated customer information in database for accuracy
Medical Receptionist
Konza Prairie Community Health Center
01.2022 - 01.2023
- Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcome patients and visitors in person or on telephone, and answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Contributes to team effort by accomplishing related results as needed.
- Answered phone calls and messages for 4-physicians Konza medical facility, scheduling appointments, and handling patient inquiries
- Completed patient referrals to other medical specialists
COVID-19 Screener
1st Choice Service Inc.
08.2021 - 12.2021
- Greet persons entering and existing facility in an professional manner
- Take temperature readings of employees and visitors
- Provide Personal Protective Equipment (PPE) to employees and visitors
- Collect employee and visitor information and screening health related information from individuals
- Document accurate information on appropriate forms
- Ensure right to privacy and confidentiality of anyone identified as suspected case are maintained
- Ask suspected cases to leave facility that are identified by screening assessment
- Report suspected cases according to established protocols
- Ensure screening area is set-up with PPE and employee information
- Wash hands thoroughly before donning required PPE
- Maintain safe distance between individuals in line for screening
- Safely dispose of all disposable PPE including items such as gloves
- Sanitize hands before replacement gloves are put on
- Clean assigned areas using appropriate cleaning materials and supplies according to procedures.
Patient Access Representative
Geary Community Hospital
04.2021 - 08.2021
- Enter patient information into databases and maintain accurate records
- Relay information to relevant staff members
- Inform patients and their caregivers of hospital procedures, policies, and protocols
- Provide patients with billing and payment information
- Deal with patient questions, concerns, and issues
- Perform general administrative tasks.
Education
College in Medical Coding -
Herzing University
Milwaukee, WI08.2022
Senior High School in Diploma - undefined
Junction City Sr High School
Junction City, KS05.2005
Skills
- Customer service
- Medical scheduling
- Multi-line phone systems
- Insurance verification
Certification
- BLS Certification
- Mandated Reporter Training for Kansas
- CMS HCPCS GUIDELINES AND REIMBURSEMENT
- ALICE TRAINING
Timeline
Front Office Specialist
Associated Urologists PA
03.2023 - 05.2024
Medical Receptionist
Konza Prairie Community Health Center
01.2022 - 01.2023
COVID-19 Screener
1st Choice Service Inc.
08.2021 - 12.2021
Patient Access Representative
Geary Community Hospital
04.2021 - 08.2021
College in Medical Coding -
Herzing University
Senior High School in Diploma - undefined
Junction City Sr High School
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