Rosalind Norman
Sandy,UT
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/bartender
Olive Garden
Sandy, UT
03.2022 - 05.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
Manager
Longhorn Steakhouse
Sandy, UT
12.2008 - 05.2022
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Supply Restocking
- Table Bussing
- Table Setting
- Safe Food Handling
- Food Running
- Food inspection
- Beverage Preparation
- Guest Engagement
- Wine Pairings
- Menu presentation
- Liquor, wine, and food service
- Dining customer service
- Food safety understanding
- Positive and professional
- Professional Appearance
- Food station setup
- Menu knowledge
- POS operation
Certification
I have both food handlers and alcohol certifications, full availability and open start date. I am a 30 year vet in the restaurant business, I spent over 6 years in management and realized I prefer serving, less office work and more guest interactions.
Timeline
Server/bartender
Olive Garden
03.2022 - 05.2024
Manager
Longhorn Steakhouse
12.2008 - 05.2022
Some College (No Degree) -
University of Phoenix
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