Summary
Overview
Work History
Education
Skills
Timeline
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Rosalind Paul

Aubrey,TX

Summary

Results-driven professional with strong analytical and detail-oriented skills, demonstrating outstanding leadership in team environments. Achievements include reducing operational risks while increasing company profits through effective decision-making, critical thinking, and problem-solving. Committed to fostering productive relationships and facilitating clear communication to maximize productivity. Aiming to leverage expertise in a dynamic organization that values growth and innovation.

Overview

12
12
years of professional experience

Work History

LOAN MODIFICATION SR. UNDERWRITER ASSOCIATE

Mr. Cooper
Lewisville, USA
01.2022 - Current
  • Conducted timely evaluations of loans for possible workout plans in accordance with investor and MRC guidelines.
  • Effectively informed management about any issues.
  • Achieve daily targets while ensuring high-quality work.
  • Investigated documents using Remedy, FileNet, and specific portals.
  • Handled various additional tasks assigned.
  • Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
  • Performed quality control reviews on all approved and declined loans prior to closing.
  • Reviewed, evaluated and approved and declined high-risk mortgage loan applications for compliance with company policies and procedures.

DEDICATED LOAN SENIOR ASSOCIATE

Mr. Cooper
Lewisville, USA
01.2018 - 01.2022
  • Bridged communication gaps with borrowers through active listening and motivational strategies.
  • Educated borrowers on alternative payment options to bring loans current.
  • Collaborated with various servicing departments and external entities to ensure exceptional customer service.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.

PRINCIPAL COORDINATOR

Capital One
Plano, USA
01.2016 - 01.2018
  • Adeptly oversee diverse processor activities, ensuring proper gathering of essential and loan documentation.
  • Executed diligent loan evaluations with efficiency, resulting in a 50% faster turnaround time for client updates relative to peers.
  • Streamlined loan processing to achieve a reduction in closing duration from 45 to 30 days.
  • Partnered with title company to ensure timely closing.

EXECUTIVE ASSISTANT/OFFICE MANAGER

Teaching Trust
Dallas, USA
01.2013 - 01.2016
  • Executed administrative and office support tasks for senior level managers.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Managed reconciliation of receipts efficiently.
  • Coordinated onboarding and offboarding processes, ensuring timely distribution of computers and equipment.
  • Streamlined office procedures to enhance operational efficiency.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.

Education

Sociology -

OAKLAND UNIVERSITY
Rochester, MI
12.2011

Skills

  • Skilled in Microsoft Office Applications
  • Analytical Reporting
  • Record Keeping
  • Onboarding
  • Customer Relations
  • Customer Service
  • Conflict Resolution
  • Team Building
  • Google Workspace
  • Executive Support
  • Organizational Skills
  • Collaboration
  • Relationship building

Timeline

LOAN MODIFICATION SR. UNDERWRITER ASSOCIATE

Mr. Cooper
01.2022 - Current

DEDICATED LOAN SENIOR ASSOCIATE

Mr. Cooper
01.2018 - 01.2022

PRINCIPAL COORDINATOR

Capital One
01.2016 - 01.2018

EXECUTIVE ASSISTANT/OFFICE MANAGER

Teaching Trust
01.2013 - 01.2016

Sociology -

OAKLAND UNIVERSITY

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Rosalind Paul