Rosalind Peterson
Anchorage,Alaska
Summary
Proven team leader and skilled barista at Student Union Building , adept in beverage preparation and customer service excellence. Enhanced customer satisfaction through creative drink customization and efficient service, fostering loyalty. Trained new staff, ensuring high-quality standards. Expert in cash handling and conflict resolution, contributing to a positive and productive work environment.
Overview
1
1
year of professional experience
Work History
Barista
Corrine Hall
08.2023 - 02.2024
- Promoted awelcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily and managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise in coffee, tea, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Was kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Cashier
Corrine Hall
08.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - Nursing
Rural Alaska Honor Insitute
Fairbanks, AK07.2024
High School Diploma -
Idea Homeschool
Anchorage, AK05.2024
High School Diploma -
Galena Interior Learning Academy
Galena, AK05.2024
No Degree - Nursing
Effie Kokrine Charter School
Fairbanks, AK05.2024
No Degree -
Mountain Village School
Mountain Village, AK05.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Excellent memory
- Safe Food Handling Practices
- Food Preparation
- Menu Memorization
- Hospitality service expertise
- Coffee machinery
- New Hire Training
- Latte art
- Smoothie making
- Cleaning and sanitizing
Accomplishments
- Finalist, 2024 Barista Championship.
Timeline
Barista
Corrine Hall
08.2023 - 02.2024
Cashier
Corrine Hall
08.2023 - 02.2024
No Degree - Nursing
Rural Alaska Honor Insitute
High School Diploma -
Idea Homeschool
High School Diploma -
Galena Interior Learning Academy
No Degree - Nursing
Effie Kokrine Charter School
No Degree -
Mountain Village School
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