ROSALIND POITIER
Summary
Highly efficient and customer-oriented Food & Beverage Manager with over 10 years of experience in food and hospitality environments. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyze situations and costs and successfully determine profitable outcomes.
Overview
18
18
years of professional experience
Work History
Food & Beverage Manager
The Biltmore Hotel
07.2016 - Current
- Manage three high-volume outlets in the luxury hotel
- Responsible for ensuring that all of the food and drinks are of the highest quality
- Followed federal and state laws and company policies related to the sale of alcohol
- Complying with food and safety regulations
- Managing food and beverage operations within budget and to the highest standards
- Leading the F&B team by attracting, recruiting, training, and appraising talented personnel.
- Analyze food and beverage sales data to identify trends and adjust pricing strategies for maximum profitability.
- Manage and optimized the F&B budget, ensuring cost control while maintaining high-quality standards.
- Uses historical sales data and market analysis to forecast revenue and adjust pricing models accordingly, leading to a 10% increase in margins over a 12-month period.
- Collaborate with senior leadership to create dynamic pricing strategies for high-demand seasons, optimizing room and event-based revenue.
- Develop and track key performance indicators (KPIs) to measure financial success and operational efficiency.
- Regularly review and adjusted vendor contracts and supply costs to improve margins and reduce waste.
Manager
Improv Comedy Club
10.2007 - 02.2017
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
Bartender/Lead Server
Shore Club
03.2015 - 07.2016
- Coordinated work activities among all front-of-house service staff to ensure better flow of service; liaise with back-of-house staff to expedite service
- Supported the training of team members to ensure consistency in the steps of service
- Provided direction and guidance to all front-of-house service staff in the absence of a supervisor or a manager
- Followed federal and state laws and company policies related to the sale of alcohol
- Complete opening and closing duties as well as appropriate side work as designated by established procedures
- Know and abide by all environmental policies
Supervisor
GITI Clothing Store
07.2006 - 12.2006
- Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
- Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
- Hire, train, develop, and supervise staff
- Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations
- Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws
- Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
Education
Bachelor's Degree - Fashion Marketing & Design
American InterContinental University
06.2007
Skills
- Food and beverage operations
- Service delivery management
- Labor management
- Menu development
- Table management
- Sanitation standards
Timeline
Food & Beverage Manager
The Biltmore Hotel
07.2016 - Current
Bartender/Lead Server
Shore Club
03.2015 - 07.2016
Manager
Improv Comedy Club
10.2007 - 02.2017
Supervisor
GITI Clothing Store
07.2006 - 12.2006
Bachelor's Degree - Fashion Marketing & Design
American InterContinental University
Similar Profiles
RENE CONTEERENE CONTEE
Executive Pastry Chef at The Biltmore HotelExecutive Pastry Chef at The Biltmore Hotel
Alicia PugaAlicia Puga
Banquet Administrative Assistant at The Biltmore HotelBanquet Administrative Assistant at The Biltmore Hotel
James DamourJames Damour
Restaurant Server at The Biltmore HotelRestaurant Server at The Biltmore Hotel