Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSALIND POITIER

Summary

Highly efficient and customer-oriented Food & Beverage Manager with over 10 years of experience in food and hospitality environments. Adept communicator with team leading and development skills. Forward thinking multi-tasker able to analyze situations and costs and successfully determine profitable outcomes.

Overview

18
18
years of professional experience

Work History

Food & Beverage Manager

The Biltmore Hotel
07.2016 - Current
  • Manage three high-volume outlets in the luxury hotel
  • Responsible for ensuring that all of the food and drinks are of the highest quality
  • Followed federal and state laws and company policies related to the sale of alcohol
  • Complying with food and safety regulations
  • Managing food and beverage operations within budget and to the highest standards
  • Leading the F&B team by attracting, recruiting, training, and appraising talented personnel.
  • Analyze food and beverage sales data to identify trends and adjust pricing strategies for maximum profitability.
  • Manage and optimized the F&B budget, ensuring cost control while maintaining high-quality standards.
  • Uses historical sales data and market analysis to forecast revenue and adjust pricing models accordingly, leading to a 10% increase in margins over a 12-month period.
  • Collaborate with senior leadership to create dynamic pricing strategies for high-demand seasons, optimizing room and event-based revenue.
  • Develop and track key performance indicators (KPIs) to measure financial success and operational efficiency.
  • Regularly review and adjusted vendor contracts and supply costs to improve margins and reduce waste.

Manager

Improv Comedy Club
10.2007 - 02.2017
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers needs and respond proactively to all of their concerns
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Comply with all health and safety regulations

Bartender/Lead Server

Shore Club
03.2015 - 07.2016
  • Coordinated work activities among all front-of-house service staff to ensure better flow of service; liaise with back-of-house staff to expedite service
  • Supported the training of team members to ensure consistency in the steps of service
  • Provided direction and guidance to all front-of-house service staff in the absence of a supervisor or a manager
  • Followed federal and state laws and company policies related to the sale of alcohol
  • Complete opening and closing duties as well as appropriate side work as designated by established procedures
  • Know and abide by all environmental policies

Supervisor

GITI Clothing Store
07.2006 - 12.2006
  • Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
  • Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
  • Hire, train, develop, and supervise staff
  • Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations
  • Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws
  • Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis

Education

Bachelor's Degree - Fashion Marketing & Design

American InterContinental University
06.2007

Skills

  • Food and beverage operations
  • Service delivery management
  • Labor management
  • Menu development
  • Table management
  • Sanitation standards

Timeline

Food & Beverage Manager

The Biltmore Hotel
07.2016 - Current

Bartender/Lead Server

Shore Club
03.2015 - 07.2016

Manager

Improv Comedy Club
10.2007 - 02.2017

Supervisor

GITI Clothing Store
07.2006 - 12.2006

Bachelor's Degree - Fashion Marketing & Design

American InterContinental University
ROSALIND POITIER