Rosalina Sturges

Supervise and direct 5 to 6 agents. Greet Aircraft at the gate upon arrival. Complete security check of aircraft. Check agents overall performance on each aircraft and direct them as to what else needs to be done. Log in the agents performances. Security check and clean flight deck. Pick up trash and organize magazines. Clean lavatories, vacuum, and wipe seats and trays. Obtain supplies needed for agents to work with.

Maintained up to date knowledge of airlines policies and procedures. Greet passengers and built a rapport. Issue tickets, make reservations, cancel reservations and rebook a new reservation. Check baggage, advise of weight limit, process credit card transaction securely. Verify passengers identification and travel documents, print gate passes, bag tags, and boarding passes.

Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. Verified passenger identification and processed required travel documents for smooth boarding procedures. Used computerized ticketing systems to process ticket orders accurately and securely. Process credit card transactions securely. Rebook and cancel reservations. Make new reservations. Adhere to weight restrictions for baggage. Print bag tags, guest passes, boarding tickets. Adhere to all TSA and Airport regulations

Initiate outbound calls to resolve overall delinquency. Answered constant flow of customer calls with minimal wait times. Attempt to collect from clients that no longer have our collateral due to repossession or surrender. Negotiate a settlement or payoff, set up payment plans, and process credit card transactions securely. Follow all FDCPA regulations. Answer incoming customer service calls and assist.