Summary
Overview
Work History
Education
Skills
Timeline
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ROSALIND WASHINGTON

Frederick,MD

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

Shady Grove Fertility
08.2020 - Current
  • Liaison between patient and physician
  • Ensuring the patient received needed care, explaining medication instructions, and medical testing
  • Coordinates testing
  • Pre-screening patient
  • Patient education
  • Critical thinking, compassion, emotional stability, and medical terminology
  • Documentation of test results and interpretation
  • Organizational and management skills
  • Expert on verbal communication and use of medical computer programs
  • Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
  • Managed patient communications, addressing inquiries and providing timely updates on treatment plans.
  • Assisted in developing educational materials for patients, ensuring clarity and accessibility of information.
  • Collaborated with medical staff to streamline referral processes and improve interdepartmental coordination.

Administrative Assistant

The Birthing Center
12.2019 - 04.2020
  • Manage day-to-day operations to ensure the smooth running of the office
  • Register new clients for orientation sessions
  • Conduct monthly inventory and audit
  • Conduct monthly facility safety audits and reports
  • Accurate medical reviews/account payable
  • Prepare financial payment planning
  • Serve as a point of contact for Clinical Director
  • Schedule and maintain training and educational needs
  • Provides updates to social media sites
  • Managed confidential patient records, ensuring compliance with privacy regulations.

Interm Office Manager/Surgical Coordinator

Greater Baltimore Medical Center
08.2014 - 12.2019
  • Efficiently utilizing clinical knowledge to schedule office and clinic-based medical procedures.
  • Coordinate the patient’s insurance providers and obtain authorization before the patient’s scheduled surgery.
  • Manage and process patients enrolled by following company protocols.
  • Operates and maintains electronic medical records
  • Provide guidance and support to patients in matters related to their upcoming surgeries.
  • Provide expertise in surgical scheduling to physicians and patients.
  • Assisting in the orientation of new employees
  • Scheduled surgeries for 30 patients per week
  • Managed patient scheduling and coordination of appointments to optimize clinic workflow.
  • Ensured accuracy in patient records and documentation for compliance with healthcare regulations.
  • Oversaw daily administrative tasks, ensuring compliance with company policies and procedures.
  • Developed onboarding processes for new employees, improving training consistency and effectiveness.
  • Coordinated team meetings, fostering communication between departments to align objectives.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Streamlined office operations by implementing efficient scheduling and workflow processes.
  • Managed vendor relationships to ensure timely delivery of supplies and services.

Surgical Scheduler

Horizon Vascular Specialists
11.2009 - 06.2014
  • Provided surgical scheduling and coordination for five physicians
  • Maintained and monitored surgical calendars, meetings, and daily updates
  • Reviewed and verified patient’s insurance coverage
  • Established strong communication with various insurance companies
  • Analyzed and provided professional and excellent post-operative care and services for patients

Education

Bachelor's - Psychology concentration in Child and Adolescence

Southern New Hampshire University
12.2024

Associate in Applied Science -

South Ohio College
Woodlawn, OH

Skills

  • Quality Assurance
  • Anatomy Knowledge
  • Medical scheduling
  • Medical Terminology
  • Employee Orientation
  • Medical coding
  • EClinicalWorks
  • Medical Billing
  • Surgical Scheduling
  • Microsoft Office Suite
  • Triage
  • Practice Management
  • Time Management
  • Insurance Verification
  • Epic Medical Program
  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Decision-making
  • Team leadership

Timeline

Patient Care Coordinator

Shady Grove Fertility
08.2020 - Current

Administrative Assistant

The Birthing Center
12.2019 - 04.2020

Interm Office Manager/Surgical Coordinator

Greater Baltimore Medical Center
08.2014 - 12.2019

Surgical Scheduler

Horizon Vascular Specialists
11.2009 - 06.2014

Bachelor's - Psychology concentration in Child and Adolescence

Southern New Hampshire University

Associate in Applied Science -

South Ohio College

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