ROSALIND WASHINGTON
Frederick,MD
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Shady Grove Fertility
Frederick, MD
08.2020 - Current
- Liaison between patient and physician
- Ensuring the patient received needed care, explaining medication instructions, and medical testing
- Coordinates testing
- Pre-screening patient
- Patient education
- Critical thinking, compassion, emotional stability, and medical terminology
- Documentation of test results and interpretation
- Organizational and management skills
- Expert on verbal communication and use of medical computer programs
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed patient communications, addressing inquiries and providing timely updates on treatment plans.
- Assisted in developing educational materials for patients, ensuring clarity and accessibility of information.
- Collaborated with medical staff to streamline referral processes and improve interdepartmental coordination.
Administrative Assistant
The Birthing Center
Frederick, MD
12.2019 - 04.2020
- Manage day-to-day operations to ensure the smooth running of the office
- Register new clients for orientation sessions
- Conduct monthly inventory and audit
- Conduct monthly facility safety audits and reports
- Accurate medical reviews/account payable
- Prepare financial payment planning
- Serve as a point of contact for Clinical Director
- Schedule and maintain training and educational needs
- Provides updates to social media sites
- Managed confidential patient records, ensuring compliance with privacy regulations.
Interm Office Manager/Surgical Coordinator
Greater Baltimore Medical Center
Baltimore, MD
08.2014 - 12.2019
- Efficiently utilizing clinical knowledge to schedule office and clinic-based medical procedures.
- Coordinate the patient’s insurance providers and obtain authorization before the patient’s scheduled surgery.
- Manage and process patients enrolled by following company protocols.
- Operates and maintains electronic medical records
- Provide guidance and support to patients in matters related to their upcoming surgeries.
- Provide expertise in surgical scheduling to physicians and patients.
- Assisting in the orientation of new employees
- Scheduled surgeries for 30 patients per week
- Managed patient scheduling and coordination of appointments to optimize clinic workflow.
- Ensured accuracy in patient records and documentation for compliance with healthcare regulations.
- Oversaw daily administrative tasks, ensuring compliance with company policies and procedures.
- Developed onboarding processes for new employees, improving training consistency and effectiveness.
- Coordinated team meetings, fostering communication between departments to align objectives.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient scheduling and workflow processes.
- Managed vendor relationships to ensure timely delivery of supplies and services.
Surgical Scheduler
Horizon Vascular Specialists
Germantown, MD
11.2009 - 06.2014
- Provided surgical scheduling and coordination for five physicians
- Maintained and monitored surgical calendars, meetings, and daily updates
- Reviewed and verified patient’s insurance coverage
- Established strong communication with various insurance companies
- Analyzed and provided professional and excellent post-operative care and services for patients
Education
Bachelor's - Psychology concentration in Child and Adolescence
Southern New Hampshire University
12.2024
Associate in Applied Science -
South Ohio College
Woodlawn, OHSkills
- Quality Assurance
- Anatomy Knowledge
- Medical scheduling
- Medical Terminology
- Employee Orientation
- Medical coding
- EClinicalWorks
- Medical Billing
- Surgical Scheduling
- Microsoft Office Suite
- Triage
- Practice Management
- Time Management
- Insurance Verification
- Epic Medical Program
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Decision-making
- Team leadership
Timeline
Patient Care Coordinator
Shady Grove Fertility
08.2020 - Current
Administrative Assistant
The Birthing Center
12.2019 - 04.2020
Interm Office Manager/Surgical Coordinator
Greater Baltimore Medical Center
08.2014 - 12.2019
Surgical Scheduler
Horizon Vascular Specialists
11.2009 - 06.2014
Bachelor's - Psychology concentration in Child and Adolescence
Southern New Hampshire University
Associate in Applied Science -
South Ohio College