Summary
Overview
Work History
Education
Skills
Timeline
Generic
ROSALIND WASHINGTON

ROSALIND WASHINGTON

Medical Professional
Frederick,MD

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

19
19
years of professional experience

Work History

Patient Care Coordinator

Shady Grove Fertility Center
08.2020 - Current
  • Coordinated patient appointments and follow-up communications to enhance care continuity.
  • Assisted in managing patient records using electronic health record (EHR) systems for accurate data retrieval.
  • Facilitated communication between patients and medical staff to address inquiries and concerns efficiently.
  • Supported healthcare providers by preparing necessary documentation and ensuring compliance with protocols.
  • Educated patients on treatment plans, medications, and resources available for their conditions.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Administrative Assistant

The Birthing Center
12.2019 - 04.2020
  • Managed scheduling and coordinated meetings for senior leadership to enhance operational efficiency.
  • Developed and maintained comprehensive filing systems to improve document retrieval processes.
  • Assisted in preparation of reports and presentations, ensuring accuracy and timely delivery.
  • Streamlined office procedures, reducing redundancies and increasing overall productivity.
  • Conducted regular inventory audits of office supplies, optimizing procurement processes for cost-effectiveness.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Intermin Office Manager/Surgical Scheduler Coordinator

Greater Baltimore Medical Center, GBMC
08.2014 - 12.2019
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated communication between patients, surgeons, and nursing staff for seamless scheduling.
  • Scheduled surgical procedures, optimizing physician calendars and patient flow.
  • Developed efficient systems for tracking surgery requests and confirmations using electronic health records.
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.

Surgical Coordinator

Horizon Vascular Specialist
11.2009 - 06.2014
  • Coordinated scheduling for multiple departments to optimize resource allocation and workflow efficiency.
  • Managed daily operations using scheduling software to enhance communication across teams.
  • Developed and maintained accurate schedules, ensuring alignment with project timelines and objectives.
  • Streamlined scheduling processes, reducing conflicts and improving overall team productivity.
  • Verified insurance coverage and obtained pre-authorizations.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Developed relationships with referring physicians' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
  • Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
  • Coordinated with facilities to set up surgeries for 3 vascular surgeons.

Clinical Manager

Meadow Kidney Care
05.2006 - 10.2009
  • Led clinical team in delivering high-quality patient care and improving operational efficiency.
  • Developed and implemented strategic initiatives to enhance service delivery and patient satisfaction.
  • Managed clinical workflows, ensuring compliance with regulatory standards and best practices.
  • Mentored staff, fostering professional development and enhancing team performance.
  • Facilitated training programs for new hires, promoting best practices in clinical management and patient engagement.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
  • Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
  • Oversaw compliance with healthcare regulations and standards, maintaining full accreditation status.
  • Facilitate hiring of qualified nursing personnel by interviewing applicants and making recommendations for employment.
  • Managed 10 employees with various personalities and from different cultures for a large 3-physician practice.

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
05-2025

Associate of Applied Science - Medical Assistances

Southern Ohio College
Woodlawn, OH

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Time management
  • Team leadership
  • Decision-making
  • Conflict resolution
  • Policy implementation
  • Performance evaluations
  • Business administration
  • Expectation setting
  • Recruiting and interviewing
  • Office administration
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • Computer proficiency
  • Obtaining authorizations
  • Teamwork orientation
  • EHR software

Timeline

Patient Care Coordinator

Shady Grove Fertility Center
08.2020 - Current

Administrative Assistant

The Birthing Center
12.2019 - 04.2020

Intermin Office Manager/Surgical Scheduler Coordinator

Greater Baltimore Medical Center, GBMC
08.2014 - 12.2019

Surgical Coordinator

Horizon Vascular Specialist
11.2009 - 06.2014

Clinical Manager

Meadow Kidney Care
05.2006 - 10.2009

Bachelor of Science - Psychology

Southern New Hampshire University

Associate of Applied Science - Medical Assistances

Southern Ohio College

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