Rosalinda Angulo Navarro
Mount Holly
Summary
Accomplished Retail/Grocery Store Manager with fifteen years of success in managerial customer service and team leadership. Delegates and monitors product merchandising, guest service delivery and sales strategy to support corporate growth and profitability. Controls store expense lines by employing proactive methods.
Overview
14
14
years of professional experience
Work History
Customer Service Manager - Operations
Victoria's Secret & PINK
Lawrenceville, NJ
04.2025 - Current
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
- This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Store Manager
Five Below
Zachary, Louisiana
07.2021 - 07.2024
- Continuously retrained team on company standards every quarter to ensure we met quota with customer surveys and made customer service always top priority as a team
- Made schedules and was in charge of delivering payroll weekly
- Ordered change orders and supply orders when scheduled
- Balanced tills at end of shifts and made daily bank deposits
- Led team by example to maintain focus on performance and achieving targets
- Maintained high store standards in merchandising, security and visual presentation
- Always met deadlines with new planograms and operational assessments
- Maintained office administration to code and up to date with my management staff
- Lead annual inventory prep and train whole team through successful self-scan
- Delivered annual reviews to staff
- Achievements:
- Most Improved store in district (2021)
- Top store in customer service surveys in district (2022)
- Top store in district to raising over goal for nonprofit campaigns such as Alex's Lemonade Stand, Toys for Tots, and Kids in Need Foundation
- Top store over plan in district(2023)
Fourth Key Grocery Manager/ Book Keeper/ Receiver
Albertsons
Las Vegas, Nevada
03.2020 - 07.2021
- Maintained attractive, well-organized grocery shelves, directing employees to handle frequent resets b
- Taught employees all aspects of successful grocery operations and strategies for exceeding performance targets
- Kept costs under control with skilled management of inventory levels and stock rotation procedures
- Managed accurate reporting, tracking sales trends, losses and profit numbers for senior management
- Satisfied customers with speedy deliveries and accurate orders, working with team members to quickly handle problems
- Coordinated regular deliveries and restocking, keeping merchandise ready for customer purchases
- Prepared store for physical inventory audits, completing regular cycle counts to detect discrepancies
- Established clear expectations and objectives for team members and helped each achieve goals
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
Store Manager
ITSUGAR
Las Vegas, Nevada
04.2012 - 03.2020
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
- Provided consistent feedback and training to empower team members in confident and personable service-delivery
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands
- Managed inventory audits, financial reconciliations and sales reporting
- Oversaw employee recruiting, onboarding and training on store procedures
- Developed advertising campaigns or sales promotions to increase brand awareness
- Evaluated supplier performance by price, quality and on-time delivery
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Achievements:
- Top store over plan/comp in district (2018)
- Top store over plan/comp in district (2019)
- Training Store Manager Award (2019)
Education
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Valley High School
Las Vegas, NV06.2011
Skills
- Customer Service Management
- Payroll Management
- Talent Recruitment
- Project Management
- Shift Scheduling
- Loss Prevention
- Budget Administration
- Employee Training
- Store Merchandising
- Operations Management
- Team Development
- Performance Reviews
- Vendor Management
- Bank and Safe Deposits
- Leadership Development
- Store operations
- Inventory management
Accomplishments
- Most Improved store in district (2021)
- Top store in customer service surveys in district (2022)
- Top store in district to raising over goal for nonprofit campaigns such as Alex's Lemonade Stand, Toys for Tots, and Kids in Need Foundation.
- Top store over plan in district(2023)
- Top store over plan/comp in district (2018)
- Top store over plan/comp in district (2019)
- Training Store Manager Award (2019)
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Customer Service Manager - Operations
Victoria's Secret & PINK
04.2025 - Current
Store Manager
Five Below
07.2021 - 07.2024
Fourth Key Grocery Manager/ Book Keeper/ Receiver
Albertsons
03.2020 - 07.2021
Store Manager
ITSUGAR
04.2012 - 03.2020
High School Diploma -
Valley High School
Some College (No Degree) -
College of Southern Nevada