Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ROSALINDA AVILA

Summary

Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 10 years of experience facilitating staff teams and working alongside medical personnel.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Intermountain Healthcare
06.2023 - Current
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Clinic Director

Warm Springs Surgical Center
10.2020 - 06.2023
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing budgets and supervising 50 employees.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Improved patient satisfaction by implementing innovative treatment programs and protocols.
  • Streamlined clinic operations for increased efficiency through staff training and process improvements.

Manager

Blossom Bariatrics
04.2016 - 06.2023
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Organized and facilitated 5 department head meetings weekly, monthly and quarterly.
  • Collaborated with executive team to maintain daily operations.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

Office Manager

Randall T. Weingarten, MD
09.2010 - 03.2016
  • Organize, monitor and control business operations
  • Hire and train administrative staff, monitor and evaluate staff performance
  • Staff scheduling and payroll
  • Establish and implement office policies and procedures
  • Ensure patient records are current and accurate
  • Communicate with patients regarding inquiries and complaints and ensure patient satisfaction.

Surgery Scheduler

Randall T Weingarten, MD
09.2010 - 03.2016
  • Coordinate and schedule surgeries, follow-up appointments as designated by physician
  • Ensure efficient telephone communication
  • Follow all written protocols and procedures of the Clinic
  • Demonstrate courtesy and helpfulness toward patients and their families
  • Started as Front Office – patient check-in and check-out, scheduling, insurance verification, collecting balances

Medical Assistant

Danilo Duenas, MD
04.2009 - 09.2010
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.

Education

- -

The Academy of Healing Arts
Las Vegas, NV

- -

College of Southern Nevada
Las Vegas, NV

Diploma -

Basic High School
Henderson, NV

Skills

  • Ability to work in busy clinic and multi-program environment
  • Facility Management
  • Motivational Leadership
  • Patient Flow
  • Team Meeting Management
  • Weekly Payroll
  • Staff Management
  • Business Planning
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Productivity Performance
  • Strategic Planning
  • Surgery Scheduling
  • Credentialing
  • Insurance Verifications and authorizations
  • HIPAA and Confidentiality Compliance
  • AAAHC Accreditation Experience
  • Time Management

Certification

  • CMA - Certified Medical Assistant
  • First Aid/CPR Certified
  • Principles of Leadership
  • Continuous Improvement

Languages

Spanish
Native or Bilingual

Timeline

Operations Supervisor

Intermountain Healthcare
06.2023 - Current

Clinic Director

Warm Springs Surgical Center
10.2020 - 06.2023

Manager

Blossom Bariatrics
04.2016 - 06.2023

Surgery Scheduler

Randall T Weingarten, MD
09.2010 - 03.2016

Office Manager

Randall T. Weingarten, MD
09.2010 - 03.2016

Medical Assistant

Danilo Duenas, MD
04.2009 - 09.2010

- -

The Academy of Healing Arts

- -

College of Southern Nevada

Diploma -

Basic High School

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ROSALINDA AVILA