Rosalinda Castillo
Alice,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Account Representative
GC Services
11.2020 - 01.2022
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
Delivery Driver
Pizza Hut
01.2019 - 11.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Collections Representative
World Financial Inc
03.2015 - 12.2018
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing resources to locate debtors and updated information in company system.
- Recorded all information regarding financial status of customers.
Customer Service Representative
Tejas Loans
02.2013 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Reliable Finance
01.2011 - 02.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Dollar Tree
04.2009 - 12.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
GED -
Texas Education Agency
Alice, TX09.2009
Skills
- Analytical and Critical Thinking
- Debt Repayment Negotiation
- Service Quality Standards
- Damage Claims
- Credit and Collections
- Managing Delinquent Accounts
Timeline
Account Representative
GC Services
11.2020 - 01.2022
Delivery Driver
Pizza Hut
01.2019 - 11.2020
Collections Representative
World Financial Inc
03.2015 - 12.2018
Customer Service Representative
Tejas Loans
02.2013 - 03.2015
Customer Service Representative
Reliable Finance
01.2011 - 02.2013
Cashier
Dollar Tree
04.2009 - 12.2010
GED -
Texas Education Agency
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