Rosalinda Chavez-Garcia
Wyoming
Summary
Dynamic Medical Secretary with extensive experience at Great Lakes Neurosurgery, excelling in patient charting and insurance verification. Proven ability to enhance patient satisfaction through effective communication and organization. Skilled in managing electronic records and optimizing appointment scheduling, contributing to improved office efficiency and patient care outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Secretary
Great Lakes Neurosurgery
Grand Rapids
01.2025 - Current
- Scheduled patient appointments and managed the office calendar to optimize physician availability.
- Ensured compliance with HIPAA regulations by maintaining patient confidentiality and securing sensitive information.
- Processed and submitted medical billing claims to insurance companies, following up on unpaid claims.
- Managed incoming and outgoing patient correspondence, responding to inquiries and relaying messages as needed.
- Maintained electronic medical records, ensuring accuracy and completeness of patient information.
- Conducted insurance verifications for patients, confirming coverage and eligibility prior to services.
- Collaborated with healthcare providers to schedule referrals and coordinate patient care effectively.
- Organized and maintained patient files, ensuring easy access to documentation for healthcare providers.
- Provided support during patient check-in and check-out, ensuring a smooth process for all visitors.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Facilitated communication between departments, ensuring timely updates on patient status and needs.
- Managed appointment reminders and follow-ups, improving patient attendance rates for scheduled visits.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Compiled physical and digital documents, charts, and reports.
- Coordinated referrals between primary care physicians and specialists as required.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Administrative Assistant
SAFECARE TRANSPORTS
Wyoming
11.2024 - 01.2025
- Coordinated travel arrangements for staff, including booking transportation and lodging, ensuring timely arrivals to various destinations.
- Managed office schedules by organizing appointments and meetings, optimizing workflows for improved efficiency.
- Provided communication support by responding to inquiries and relaying important messages promptly to relevant personnel.
- Maintained a professional front desk presence, greeting visitors and directing them to appropriate personnel or resources.
Registered Medical Assistant
Corewell Health
08.2022 - 10.2024
- Worked as a medical assistant
- Medication authorizations
- Scheduled referrals sent to the office
- Authorizations- for procedures/surgeries/CT scans/MRI’s and more
- Appeals- for claims that the insurance did not want to pay
- Scheduled peer to peers with providers
- Submitted office notes or other information need to insurance for approval
- Wrote appeal letters to overturn claims that had been denied
- Helped as a PSR
- -answered phones for the office
- -answering patient questions or concerns
- - front desk
- - helped translate for patients (Spanish)
- Pain Management
PSR
Cherry Health
Grand Rapids
03.2021 - 07.2022
- Create patient charts
- Check medical insurance for patients
- Schedule COVID test
- Schedule a online telehealth appointment with a provider
- COVID call center
- Managed patient check-in and check-out processes, ensuring efficient flow and minimizing wait times.
- Performed data entry and maintenance of patient records, ensuring accuracy and compliance with regulations.
- Coordinated schedules for multiple healthcare providers, optimizing appointment availability and patient access.
- Addressed patient inquiries and concerns promptly, providing quality customer service and support.
- Facilitated communication among medical staff, ensuring timely updates on patient needs and statuses.
- Conducted insurance verifications and confirmed patient eligibility prior to appointments.
- Responded to incoming calls, directing patients to appropriate resources and personnel.
- Scheduled patient appointments and managed the office calendar to optimize physician availability.
Caregiver/Assistant
Van Andel Institute
07.2017 - 08.2020
- Physical therapy program provided by PCP
- Medication management
- Driver
- Schedule and coordinate meetings, appointments and made any travel arrangements needed
- Filed and organized documents
- Managed expenses and paid bills
- Created letters
Paraprofessional (ESL)
Kentwood Public Schools
Kentwood
01.2010 - 01.2015
- Help children who are new to the English language
- Interpreter during conferences or when needed
- Create a agenda of what is needed for the children
- Quiz children and help in any areas needed
- Assisted teachers in implementing lesson plans and classroom activities.
- Provided one-on-one support to students with special needs during instructional time.
- Supervised students during lunch and recess, ensuring a safe and positive environment.
- Collaborated with educators to adapt materials and resources for diverse learning styles.
- Monitored student progress and reported observations to teaching staff for further action.
- Facilitated small group discussions to enhance student engagement and understanding.
- Organized educational materials and resources for classroom use, ensuring accessibility.
- Supported classroom management by implementing behavioral strategies and interventions.
- Conducted assessments to gauge student understanding and readiness for advancement.
- Communicated with parents regarding student progress and classroom activities.
- Assisted in the preparation and setup of classroom events and activities.
- Collaborated with multidisciplinary teams to develop individualized education plans.
- Implemented technology tools to enhance learning experiences for students.
- Maintained a clean and organized classroom environment conducive to learning.
- Participated in professional development workshops to improve instructional skills.
- Applied positive reinforcement to redirect negative behaviors.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Attended professional development workshops related to job responsibilities.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Communicated and collaborated well with educators from various grade levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Utilized effective communication strategies when interacting with diverse populations.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
Manager
Angels Cleaning Services
01.2000 - 01.2015
- Organize agenda
- Patient services
- Quotes
- Developed and implemented effective cleaning schedules to optimize team productivity and service quality.
- Managed client relationships, ensuring satisfaction and addressing any concerns promptly to maintain loyalty.
- Oversaw inventory management, ordering supplies as needed to ensure uninterrupted service delivery.
- Conducted regular inspections of cleaning sites to maintain high standards and compliance with safety regulations.
- Coordinated team meetings to discuss performance, share feedback, and strategize for improvements.
- Trained new hires on company policies and cleaning procedures to ensure consistency in service delivery.
- Analyzed customer feedback to identify areas for process improvement and enhance overall service experience.
- Implemented training programs to develop staff skills in customer service and cleaning techniques.
- Maintained accurate records of staff schedules and payroll to ensure efficient operational management.
- Developed and monitored budgets for cleaning contracts, ensuring adherence to financial guidelines.
- Fostered a collaborative team environment, encouraging open communication and support among staff.
- Evaluated and selected cleaning products and equipment to enhance effectiveness and safety.
- Created performance metrics to assess team effectiveness and identify areas for growth.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Developed and implemented strategic plans to achieve company objectives.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed risk by developing and implementing effective risk management strategies.
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Education
American School -
American School
Lansing, ILCertified Medical Assistant Program -
Ross Medical
Kentwood, MISkills
- Spanish
- Teamwork
- Patience
- Organization
- Initiative
- Patient Charting
- Record Management
- Telephone Procedures
- Appointment Scheduling
- Word processing
- Excel spreadsheets
- Insurance Verification
- Billing/Coding Procedures
- Financial Record Keeping
- Medical Terminology
- HIPPAA compliance
- Insurance verification
- Appointment scheduling
- Customer relationship management
- Electronic records management
- HIPAA compliance
- Health information administration
- Patient correspondence management
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Team collaboration
- Multilingual communication
- Telephone customer support
- Medical coding basics
- Patient check-in
- Patient appointment coordination
- EMR updating
- HIPAA
- Administrative support experience
- Database administration
- Test result tracking
- Medicare/Medicaid
- Time management mastery
- Medical records management
- Billing support
- Professional telephone etiquette
- Conflict resolution techniques
- Strong organizational skills
- Patient service management
- Procedure registration
- Insurance authorization management
- Appointment coordination
- Customer service
- Medical terminology
- Critical thinking
- Healthcare billing
- Phone reception
- Clerical support
- Documentation review
- Outpatient procedures
- Clerical skills
References
- Dr Laura Zuidema, Zuidj2@charter.net, 616-450-0820, Worked with her for about 8+ yrs
- Jennifer Sanchez, Nurse, Cherry Health Services, 616-406-9774, Gomezj83@gmail.com, Friend and Coworker
- Angela Embree, NP, Corewell Health, 616-540-8255, Coworker
- Cathy and Bob Luders, 616-554-6116, cwluders@gmail.com, Friend and Coworker
Certification
RMA
Timeline
Medical Secretary
Great Lakes Neurosurgery
01.2025 - Current
Administrative Assistant
SAFECARE TRANSPORTS
11.2024 - 01.2025
Registered Medical Assistant
Corewell Health
08.2022 - 10.2024
PSR
Cherry Health
03.2021 - 07.2022
Caregiver/Assistant
Van Andel Institute
07.2017 - 08.2020
Paraprofessional (ESL)
Kentwood Public Schools
01.2010 - 01.2015
Manager
Angels Cleaning Services
01.2000 - 01.2015
American School -
American School
Certified Medical Assistant Program -
Ross Medical