Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalinda Cortez

Clovis,CA

Summary

Dynamic leader with proven expertise in promotions management and complaint resolution, honed at Native Grill and Wings. Excelled in driving revenue growth through strategic upselling and rigorous adherence to health and safety regulations. Skilled in fostering team development and optimizing operational efficiencies, contributing to significant business development and customer satisfaction improvements.

Overview

8
8
years of professional experience

Work History

FOH Manager/Assistant to the GM

Native Grill and Wings
San Antonio, TX
03.2020 - 01.2025
  • Resolved problems or concerns to satisfaction of involved parties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
  • Handled customer complaints and feedback, ensuring issues were resolved promptly.
  • Interviewed, hired and trained new employees.
  • Coached and developed team members to support employee growth and development.
  • Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
  • Monitored employee performance to ensure compliance with company standards.
  • Conducted regular staff meetings to communicate updates and gather team input.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Coordinated with back of house management to ensure seamless service delivery.

Transaction Coordinator

Excel Realty Group
Roseville, CA
05.2017 - 11.2019
  • Facilitated positive communication between clients and lenders.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Worked closely with mortgage brokers and lenders to obtain loan documents required for closing.
  • Maintained communication between real estate agents, clients, escrow companies, and mortgage brokers during the course of the transaction.
  • Provided administrative support to real estate agents, including scheduling, filing, and data entry.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Executed all aspects of real estate sales, including targeting and securing new business, contract management, negotiations, and closing both sales and rental transactions.
  • Monitored market conditions on a daily basis to provide up-to-date information regarding local trends.

Education

High School Diploma -

Sacramento City College
Sacramento, CA

Skills

  • Promotions management
  • Complaint handling
  • Upselling strategies
  • Floor management
  • Health and safety regulations
  • Scheduling staff

Timeline

FOH Manager/Assistant to the GM

Native Grill and Wings
03.2020 - 01.2025

Transaction Coordinator

Excel Realty Group
05.2017 - 11.2019

High School Diploma -

Sacramento City College

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Rosalinda Cortez