Rosalinda DeMorrow

• Reviewed and monitored daily account activity to ensure compliance with regulations and procedures.
• Reconciled data between multiple systems used in the department.
• Analyzed data from various sources to detect any suspicious or fraudulent activities.
• Coordinated with other departments to ensure smooth processing of transactions.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Provided technical support to customers over the phone. Resolved customer complaints quickly and efficiently.
• Maintained customer records and followed up with telephone, mail or personal reminders of services due.
• Supported colleagues by providing assistance with translations as needed. (Spanish)

Left the position early due to doctor's recommendation of high pregnancy risk.

• Provided simultaneous translation in Spanish services for conferences, meetings, customers, and interviews.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Recognized by management for providing exceptional customer service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed inventory and supplies to ensure materials were available when needed.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Answered questions about menu items, ingredients, and pricing.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Assisted other wait staff members in times of heavy customer traffic.
• Developed positive relationships with regular customers through friendly conversation.