Rosalinda Flores
Grandview,WA
Summary
Compassionate and skilled Medication Aide at Prosser Sun Terrace, adept at medication administration and emergency care. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Demonstrated strong team coordination and meticulous documentation, ensuring compliance with HIPAA standards while delivering high-quality care in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Medication Aide
Prosser Sun Terrace
08.2023 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
CNA
Kadlec Medical Center
02.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Travel CNA
Norton Nursing Group
04.2020 - 01.2023
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
Customer Service Representative
Walmart
08.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate Degree In Nursing - Nursing Science
Columbia Basin College
Pasco, WAHigh School Diploma -
Prosser High School
Prosser06.2017
Skills
- Problem-solving
- Glucose monitoring
- Emergency care
- Team coordination
- Logs management
- Verbal and written communication
- HIPAA compliance
- Medication administration
- Documentation and recordkeeping
Timeline
Medication Aide
Prosser Sun Terrace
08.2023 - Current
CNA
Kadlec Medical Center
02.2023 - Current
Travel CNA
Norton Nursing Group
04.2020 - 01.2023
Customer Service Representative
Walmart
08.2017 - 04.2018
Associate Degree In Nursing - Nursing Science
Columbia Basin College
High School Diploma -
Prosser High School
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