Rosalinda Garcia
Fort Worth
Summary
Dynamic Property Manager with a proven track record at SecurCare Self Storage, adept in tenant relations and property inspections. Excelled in vendor management and fostering positive environments, enhancing customer satisfaction. Skilled in payment collection and exceptional communication, I drive operational excellence and compliance, achieving significant improvements in tenant satisfaction and property standards. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
9
9
years of professional experience
Work History
Property Manager
SecurCare Self Storage
02.2021 - 03.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
Pawn Broker
Cash America Pawn
08.2019 - 11.2020
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
Home Health Care Worker
Amada Senior Care
08.2017 - 02.2019
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Enhanced patient well-being by providing compassionate and attentive care.
- Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
- Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
- Administered medication as directed by physician.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Customer Service Manager
Wal-Mart Supercenter
09.2014 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Paschal High School
Fort Worth, TX04.2024
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Eviction Procedures
- Property tours and inspections
- Vendor Management
- Tenant and eviction laws
- Preparing property agreements
- Property Showing
Timeline
Property Manager
SecurCare Self Storage
02.2021 - 03.2023
Pawn Broker
Cash America Pawn
08.2019 - 11.2020
Home Health Care Worker
Amada Senior Care
08.2017 - 02.2019
Customer Service Manager
Wal-Mart Supercenter
09.2014 - 07.2017
GED -
Paschal High School
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