Rosalinda Gerardo
San Martin,CA
Summary
Dedicated Mental Health Case manager offering 10 years of rehabilitation and crisis intervention expertise. Offering comprehensive background in social services and [Acute mental Health], as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
23
23
years of professional experience
Work History
Community Service Specialist
Momentum For Health
02.2024 - Current
- Collaborated with client to develop comprehensive treatment plans, assessments , care plan and problem lists for clients with complex mental health needs.
- Provide
- Helped clients navigate social services system and access benefit resources.
- Assisted clients with obtaining housing, employment and support resources. Conducts field visits to crisis residential, crisis stabilization, Skilled nursing Homes, Hospitals, Acute Psychiatrist Hospitals and community care Facilities.
- Worked closely with organizations, Mental Health treatment Court, Probation Office, DCSF, APS and government agencies to aid in meeting legal obligations.
- Led group discussions and activities.
- Conduct intake interviews to obtain clients personal, social, health and emotional history.
- Provided 24/7 on call coverage needs, Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks. Triage 51/50 support needs.
- Maintained thorough client records while adhering to confidentiality requirements.
- Implemented crisis intervention strategies, providing immediate assistance to individuals facing urgent challenges.
- Provided case management services to high risk adults with serious mental health, substance use, and cognitive delays, connecting them with appropriate resources and support systems.
- Established referral networks with other agencies, streamlining access to essential services for clients.
- Developed partnerships with local organizations to strengthen community support networks.
- Establish rehabilitation interventions and psycho-education through development of coping skills, problem solving solutions. grounding techniques to improve community , family and social relationships obtaining resources and transitioning back to society.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated with different service providers to meet clients' individual needs (court, probation rep payees and conservators).
- Assist with transportation needs .
- Received and resolved average of [Number] calls each week regarding complaints and problems.
Personal Service Coordinator
Momentum For Healh
07.2014 - 12.2023
- Provided mental health rehabilitation and case management services to high risk adults with serious mental health, substance use and cognitive delays.
- Connected clients with appropriate community resources, referral's. housing supports, groups and social activities.
- Establish rehabilitation services and psycho-education to teach cooing skills, problem solving solutions to support with improving quality of life.
- Participation and collaborating with clients on development of treatment plans, assessments, care plans and problem lists.
- Assisted clients in overcoming barriers to accessing needed services, such as transportation or financial limitations.
- Aid in supporting client with meeting legal obligations and complete CSR court reports on clients progress.
- Helped clients to maintain independence and quality of life.
- Maintained detailed records of client interactions, progress, and goals to monitor success over time.
- Coordinated appointments with medical professionals.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided crisis intervention when necessary, maintaining a calm demeanor and offering appropriate solutions or referrals.
- Addressed potential conflicts proactively, working collaboratively with clients and service providers to find mutually satisfactory resolutions.
- Developed strong communication and organizational skills through working on group projects.
- Advocated on behalf of clients, ensuring their voices were heard within complex systems of care provision.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Program Administrative Assistant
Momentum For Health
02.2001 - 07.2014
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities to team members.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Safeguarded confidential information with strict adherence to company policies on privacy protection and data security measures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and updated records and files to maintain document compliance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Associate of Science - General
San Jose City College
San Jose, CAHigh School Diploma -
Metropolitan Adult Education Program
San Jose, CA06.1999
Skills
Treatment Planning
Troubleshooting
Multitasking Abilities
Calm Under Pressure
Self-Directed
Timeline
Community Service Specialist
Momentum For Health
02.2024 - Current
Personal Service Coordinator
Momentum For Healh
07.2014 - 12.2023
Program Administrative Assistant
Momentum For Health
02.2001 - 07.2014
Associate of Science - General
San Jose City College
High School Diploma -
Metropolitan Adult Education Program
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