Summary
Overview
Work History
Education
Skills
Languages
Timeline
Certificates
Generic

ROSALINDA HERNANDEZ

Conroe,USA

Summary

Bilingual Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

17
17
years of professional experience

Work History

Office Manager

ABA Painting & Remodeling
09.2015 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Facility Manager

Avida Therapy Services
11.2013 - 05.2015
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
  • Coordinated patient transportation services when needed, ensuring timely arrivals to therapy sessions.
  • Maintained a welcoming environment within the reception area, contributing to high patient satisfaction scores.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collaborated with healthcare providers to ensure accurate billing and coding practices, preventing costly errors and denials.
  • Worked with several attorneys for letter of protections and other needs for our personal injuries or workman comp issues

Financial Aid Administrator

ITT Technical Instittute
07.2008 - 06.2013
  • Analyzed and interpreted policies and eligibility for financial aid: informed and advised student/parents regarding sources, application process and procedures, rights and responsibilities related to Student financial assistances
  • Educated and assisted students with Fafsa, Pell grants, Student loans, private, 3rd party loans
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Provided financial aid counseling to enrolled and prospective students.
  • Authored presentations and documentation for distribution to current and prospective students.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.

Education

Associates - Computer Office Specialist

Texas School of Business
Houston, TX
02-2001

Certificate -

Adobe Online Course
Conroe
11.2025

Skills

  • Proficient in Microsoft Window Applications-Word, Excel
  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Clear oral/written communication
  • Administrative support
  • Bilingual
  • Telephone skills

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

ABA Painting & Remodeling
09.2015 - Current

Facility Manager

Avida Therapy Services
11.2013 - 05.2015

Financial Aid Administrator

ITT Technical Instittute
07.2008 - 06.2013

Associates - Computer Office Specialist

Texas School of Business

Certificate -

Adobe Online Course

Certificates

Adobe Illustrator

Adobe Photoshop

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