Rosalinda Johnson
Houston
Summary
Highly efficient and diligent office manager with seven years of experience in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office setting. Commitment to upholding company policies and procedures when working with staff members and motivating the team. Strong organizational skills and excellent attention to detail when dealing with paperwork.
Overview
15
15
years of professional experience
Work History
Administrative Manager/HR Manager
Industrial Performance Services
04.2019 - 09.2023
- Review employee performance standards with each individual staff member periodically and help set goals to improve outcomes in customer service interactions.
- Resolve customer concerns and answer questions when asked by other staff members related to customer complaints or issues.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
- Created digital filing system to reduce paper usage and toner consumption.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Coordinated travel arrangements for local and interstate travelers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed and maintained seven drug consortiums through DISA Inc.
Administrative Assistant
Industrial Performance Services
11.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Sales Representative
Fire Protection Outfitters
03.2009 - 11.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Arts - Business
San Jacinto College District
Pasadena, TX05.2024
Skills
- Office administration
- Account and Ledger Reconciliations
- Administering Payroll
- Workflow Optimization
- Facilities management
- Proficient in Quickbooks
- Accounts Payable and Receivable
- Mail Handling
- Policy Implementation
- Human Resources
- Processes improvement
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Manager/HR Manager
Industrial Performance Services
04.2019 - 09.2023
Administrative Assistant
Industrial Performance Services
11.2016 - 04.2019
Sales Representative
Fire Protection Outfitters
03.2009 - 11.2016
Associate of Arts - Business
San Jacinto College District
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