Rosalinda Lacen Pizarro
The Bronx,NY
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Rosalinda Lacen] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Customer services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier Team Leader
CVS Pharmacy
08.2016 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Lifted up to BOX pounds at once and used forklift to move heavier loads.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Led cashiers and associates in providing thoughtful customer service.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Facilitated and logged store opening, closing, and shift changes.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Mentored new team members on sales software system operation.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
- Mentored junior cashiers, providing guidance on best practices and company policies.
- Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
- Contributed to storewide initiatives aimed at increasing revenue and enhancing the customer experience.
- Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Participated in regular performance reviews with management to identify areas of growth opportunity.
- Processed both cash and card purchases and returns.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 5 pounds at once and used forklift to move heavier loads.
Manage Cosmetics and HBA Departments
Lot- Less Closeouts
03.2012 - 11.2016
- Boosted sales by implementing effective product displays and engaging customer demonstrations.
- Designed training programs for new hires, resulting in improved team performance and increased sales.
- Managed inventory levels to minimize stockouts and reduce overhead costs, ensuring optimal product availability.
- Developed strong relationships with vendors, negotiating favorable terms and securing exclusive promotional offers.
- Managed team of Two associates in cosmetics department to achieve and maintain highest standards of customer service.
- Boosted sales revenue by implementing effective merchandising and visual displays.
- Increased customer satisfaction by providing personalized consultations and product recommendations.
- Maintained a well-organized department, streamlining inventory management and reducing stock discrepancies.
- Developed strong relationships with vendors to secure exclusive promotional deals and drive customer interest.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Cashier Assistant
Century 21 dept. store
11.2011 - 03.2012
- Delivered excellent customer service to patrons'
- Operated cash registers when needed
- Serviced broad range of clientele, including a high volume of international customers
- Completed returns, exchange and price checks requested
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Removed trash, swept, and mopped floors for professional appearance.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier Assistant
Conway
06.2009 - 08.2011
- Answer customers' questions, and provide information on procedures or policies
- Set cash drawers at the beginning and end of shifts
- Maintain clean and orderly checkout areas
- Request information or assistance using paging systems
- Resolve customer complaints
- Assisted in pricing and hanging merchandise when needed.
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Cashier Assistant
McDonald's
10.2007 - 07.2009
- Read and recorded totals shown on cash register tape and verified against cash on hand
- Cleaned tables, counters
- Swept and moped the floor of restaurant
- Computed bill, itemized lists and tickets showing amount due, using adding machine or cash registers
- Stocked condiments in side racks when needed
- Helped in the kitchen if needed; preparing all types of sandwiches, sides, etc
- Replenished supplies, such as drinking glasses and writing supplies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Removed trash, swept, and mopped floors for professional appearance.
- Worked with other associates to support cashiers and management needs.
Education
High School Diploma -
Poinciana High School
Poinciana, Florida06.2004
Skills
- Speaks English and Spanish
- Customer Service
- Sight Translation
- Cash Handling Expertise
- Organizational Skills
- Problem Solving
- Computer Literacy
- Employee Training
- Multi-Tasking Skill
- Time Management Strength
Certification
Drivers license.
Timeline
Cashier Team Leader
CVS Pharmacy
08.2016 - 12.2023
Manage Cosmetics and HBA Departments
Lot- Less Closeouts
03.2012 - 11.2016
Cashier Assistant
Century 21 dept. store
11.2011 - 03.2012
Cashier Assistant
Conway
06.2009 - 08.2011
Cashier Assistant
McDonald's
10.2007 - 07.2009
High School Diploma -
Poinciana High School
Drivers license.
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