Rosalinda Lopes

I conduct intakes to assess and analyze all information regarding consumers, including medical, psychological, educational, social, rehabilitation technology, and employment information for an Individualized Plan for Employment. Guide consumers to all available resources specific to each individual consumer. Complied with counselor duties for the day, conducting intake interviews and conducting outreach with the student services team. Assist the counselor in the expedited eligibility. Draft Individualize Plan for Employment for counselor as well as research and development. Process services for consumers with counselors' approval by creating activity dues. Develop reports in AWARE to assist counselors in keeping their cases in compliance. Assist the team manager with audit case notes to ensure case notes are up to date to meet federal guidelines. I prepare annual reviews by writing the case notes, opening cases, and writing initial interviews, preparing service ends, and closing cases. I assist with group orientation for liaison and in calling consumers to obtain updated progress, scheduling, and if they need any additional services.

• Tracking drivers' locations by using the TomTom navigation system.
• Scheduling daily routes.
• Assigning the mapping of entities and creating a clear pathway for the routes.
• Scheduling and confirming pick-up appointments with the donors by telephone and software.
• Inputting data in the system for records.
• Organizing documentation (driver reports, logs, truck maintenance).
• Customer service (responding to customers' questions, concerns, complaints).
• Meeting preparation (safety protocols).
• Deep (donors' information and driver track performance).
• PDF Reader.
• Report it (truck forms, translate data).
• Outlook
• Microsoft Word.
• Webfleet (vehicle notifications, orders, videos, maintenance).

• Designed packaging and product labeling to enhance brand visibility.
• Scheduled orders and tracked shipments for timely delivery.
• Organized and filed job orders to maintain efficient workflow.
• Took notes during meetings to capture essential discussions.
• Followed up with vendors on payment statuses to ensure compliance.
• Initiated printing projects and coordinated pickups with FedEx and UPS.
• Supervised packaging processes while ensuring quality standards.
• Managed customer service through effective communication via calls.

• Processed and filed documents following established departmental protocols.
• Managed office supplies and inventory for efficient departmental operations.
• Coordinated schedules for meetings and training sessions within the department.
• Maintained databases by updating information on forestry resources regularly.
• Supported staff by providing administrative assistance as needed.
• Performed data entry tasks to update customer accounts records.
• Utilized computer software programs to create reports, labels, forms.
• Answered multi-line telephone system and routed calls to appropriate personnel.
• Balanced a food budget of $10,000 a month.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Collaborated with parents to support children's developmental needs and goals.
• Facilitated interactive activities to promote children's social and emotional growth.
• Implemented age-appropriate curricula aligned with educational standards.
• Observed and assessed student progress through regular evaluations and reports.
• Organized community events to enhance family involvement in education programs.
• Maintained records on each child's progress and development.
• Participated in staff meetings, training sessions, workshops, related to early childhood education topics.
• Participated in workshops, trainings and conferences to improve educational skills.
• Removed hazards and developed appropriate boundaries and rules to create safe environment for children.