Rosalinda Martinez
Fresno,CA
Summary
Seeking a fast paced challenging customer service position where i can utilize my knowledge and skills and ensure customer and employer satisfaction
Overview
22
22
years of professional experience
1
1
Certification
Work History
Childcare Provider
Fresno County and Supportive services
01.2022 - Current
- Care giver for grandson, take him to dr appointments, feed him and supervise his play time, teaching him things to prepare him for school.
Contact Service Representative
Internal Revenue Service
10.2010 - 05.2019
- Answered phones, assisted taxpayers, setup installment agreements, worked claims for refunds, sent letters, prepared and mailed out transcripts, assisted taxpayer advocates in preparing and sending referrals for hardships, coached new employees.
Office Manager
G&G Auto body
01.2004 - 06.2006
- Managed office, account receivables, accounts payable's, payroll, billing, wrote insurance estimates for customers, ran errands, ordered parts, inventory, cleaned office, answered phones, and took messages.
Payroll Coordinator
Madera Community Hospital
06.2002 - 01.2004
- Created payroll reports, issued W-2's, generated department reports, deductions, created payroll checks for over 800 employees, payroll ledgers, assisted employees with payroll issues.
Education
High school or equivalent - General Education
Bullard HIgh School
Fresno, CA06.1988
Skills
- CSR (9 years)
- Call Center (9 years)
- Customer Service (9 years)
- MS OFFICE (10 years)
- 10-Key (10 years)
- Typing (10 years)
- Reports (6 years)
- Adp Payroll (6 years)
- Payroll Tax (6 years)
- Accounts Payable (2 years)
- Accounts Receivable (2 years)
- Billing (2 years)
- Excel (10 years)
- Microsoft Word (10 years)
- Microsoft Powerpoint (10 years)
- Microsoft Office (10 years)
- Kronos (2 years)
- Medical Billing
- Auto Estimating
- Medical Coding
- QuickBooks
- Conflict management
- Communication skills
- Administrative experience
Certification
Medical Billing and Coding, 09/01/96, Present
Assessments
Customer service, Proficient, 09/01/20, Identifying and resolving common customer issues
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service Representative
Timeline
Childcare Provider
Fresno County and Supportive services
01.2022 - Current
Contact Service Representative
Internal Revenue Service
10.2010 - 05.2019
Office Manager
G&G Auto body
01.2004 - 06.2006
Payroll Coordinator
Madera Community Hospital
06.2002 - 01.2004
High school or equivalent - General Education
Bullard HIgh School
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