ROSALINDA MESA

Call clients to collecton past due balances on account and get get copies of statements for clients.

• Duties include faxing, scanning, printing, and inputting customer evidence information into Bexar County Property Appraisal database. Logging and inputting correspondence in customer database.

• Duties include answering and forwarding incoming calls. Scanning, faxing, typing, sorting and delivering mail, filing. Preparing conference rooms for Client meetings. Assisting all personnel as need arises.

• Responsibilities: answering and forwarding incoming call, data entry and customer support as directed. Support FEMA relief efforts for Houston, Texas and Puerto Rico.

• Making outbound calls to members (patients) to explain coaching program and see if individuals are available to speak with a RN, and also take inbound calls when call volume is high to verify demographics and transfer to a RN or to Client Services depending on caller’s needs.

• Make outbound calls regarding overdue payments to various financial institutions’ members according to company standards and federal regulations; achieving mortgage delinquency objectives utilizing the inbound/outbound dialer system while maintaining high customer standards.

• Assisted in the Elections Department in Bexar County sorting, dating and labeling mail also help count ballots and alphabetize and arrange in numerical order and prepare for processing.

• Taking inbound calls assisting customers with payments, inquiries, questions and or issues regarding their accounts and providing documentation copies for their records.

• Assisting members with Home Equity Loans or Lines of Credits, educate or answer question on billing, interest calculations or payments on existing loans, do maintenance updates, changes or modifications to existing loans utilizing PORTAL, IMS, FIDELITY, BSC, and CREDIT REVUE systems.

• Input and update student data for new, existing and transfer students into school records. Maintain manual records of student entries, exits and trade level changes, special programs. Register new students by providing schedules, collecting medical data, and transfer all into the Public Education Information Management System (PEIMS). Coordinate with other schools on student transfers and provide data to all faculty, Administrators and Central Office Data Staff making sure all deadlines are met. Assisted receptionist / attendance clerk answering multi-line telephone, doing correspondence, coping, and distributed tardy slips and followed-up on absent students.

• Established exceptional record of performance in maintaining accounts and providing quality customer service support in positions that include: Service Rep handling large volume incoming calls from business clients to resolve billing, discrepancies, new services, changes and disconnecting accounts. Revenue Management assisting customers with billing disputes & coordinate billing & payment arrangement. Customer Service Repair taking repair calls from customers for service outages. Network Administrative Clerical monitored and maintained service quality for nine Central Offices. Service Rep assisting incoming and outgoing call for customers for new service, billing, collections, and account closures. Long Distance Cord Board Operator maintained an excellent record of performance for customers providing long distance call, information requests, and coin calls and by doing so selected by Management to Supervise Operators and Assisted in Training Personnel.