Rosalinda Moreno
Corpus Christi,TX
Summary
Motivated, organized and dependable Housing Choice Voucher Specialist successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housing Choice Voucher Specialist
Corpus Christi Housing Authority
06.2017 - Current
- Communicate and work closely with clients to identify their housing needs and goals.
- Ensures the Housing Authority's policies and procedures are being followed in the day-by-by operation of the Housing Choice Voucher Program.
- Work directly with colleagues to improve enhancements.
- Reviews regulation changes, Federal Registers, and PIH Notices to keep up-to-date on changing policies and procedures.
- Educate clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Conduct thorough eligibility assessments to accurately determine clients qualification for housing assistance.
- Resolve tenant-landlord disputes professionally, promoting positive outcomes that supported long-term tenancy success within the voucher program.
- Coordinate with other social service agencies to provide wraparound support services for families in need of additional assistance beyond housing subsidies.
- Establish, maintain, process, and update electronic and paper file records and documents.
- Contribute to team success by sharing knowledge, resources, and expertise with colleagues in a collaborative work environment.
- Manage caseloads efficiently while maintaining high levels of customer service and attention to detail during the application and recertification process.
- Assist clients in identifying community resources and connecting with appropriate services.
- Collaborate with other professionals to plan and coordinate care for clients.
- Ability to meet timely completion of tasks.
- Managing more than one workload on a as needed basis.
- Capable of running special reports such as Multiple Subsidy, Deceased, Existing Tenant, and Identity Verification Reports along with the VMS Report.
- Submission of PIC Reports on a as needed basis.
Assistant Store Manager
GameStop
01.2011 - 05.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
W.B Ray High School
Corpus Christi05.2001
Skills
- Eligibility determination
- Client relationship building
- Policy Interpretation
- Adherent multitasker
- Organization
- Training and mentoring Software Compliant
- Energized and go getter
- Voucher management
- Rent calculation
Certification
- Housing Choice Voucher Specialist
- RAD Project-Based Voucher Specialist
- Housing Choice Voucher Program Management
- Portability Training Certification
Languages
English
Spanish
Timeline
Housing Choice Voucher Specialist
Corpus Christi Housing Authority
06.2017 - Current
Assistant Store Manager
GameStop
01.2011 - 05.2017
High School Diploma -
W.B Ray High School
- Housing Choice Voucher Specialist
- RAD Project-Based Voucher Specialist
- Housing Choice Voucher Program Management
- Portability Training Certification
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