Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Rosalinda Munoz

Rosalinda Munoz

San Antonio,TX

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

22
22
years of professional experience

Work History

Bank Teller

Firstmark Credit Union
10.2014 - 04.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Bank Teller

Generations Federal Credit Union
03.2012 - 05.2014
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Turned in excess cash to maintain drawer security.

Bank Teller

San Antonio National Bank
12.2008 - 09.2010
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Bank Teller

Broadway National Bank
01.2004 - 01.2008
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Accounts Payable Clerk

Express Carriers
11.1999 - 09.2004
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Updated accounting ledgers and journals to balance statements and maintain consistent records.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Evaluated financial records to detect errors and discrepancies.
  • Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Bank Teller

Frost National Bank
04.1994 - 10.1999
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

High School Diploma -

Burbank High School
San Antonio, TX
06.1983

Skills

  • Reading Comprehension
  • Currency Packaging
  • Teller Transactions
  • Foreign Currency Exchanges
  • Money Handling
  • Calculator Usage
  • Account Updating
  • Cash Counting

Timeline

Bank Teller

Firstmark Credit Union
10.2014 - 04.2016

Bank Teller

Generations Federal Credit Union
03.2012 - 05.2014

Bank Teller

San Antonio National Bank
12.2008 - 09.2010

Bank Teller

Broadway National Bank
01.2004 - 01.2008

Accounts Payable Clerk

Express Carriers
11.1999 - 09.2004

Bank Teller

Frost National Bank
04.1994 - 10.1999

High School Diploma -

Burbank High School

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Rosalinda Munoz