ROSALINDA NINO
San Antonio,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Manager
Prospera Housing And Community Services
07.2023 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed customer loyalty programs to increase customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
Secretary
Edgewood ISD
07.2019 - Current
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Greeted visitors and directed to appropriate location or person.
- Assisted with accounts receivable and accounts payable functions.
- Monitored office equipment and scheduled repairs.
- Supported team members with stocked supplies and well-maintained office equipment.
- Prepared field trips for students and staff. To include meals, flights, and transportation.
- Kept a spreadsheet of all budgets local and federal funding.
- Maintained everyone's time punches. Inputted all teachers absences into Aesop.
- Support teachers in ordering all materials throughout the year.
Education
Bachelor of Science - Criminology
Texas A&M University
01.2016
Master of Social Work - Social Work
The University of San Antonio Texas
San Antonio, TX12.2024
Associates of Arts - Criminal Justice
Palo Alto College
01.2013
Skills
- CORE SKILLS:
- People Leadership
- Administration
- Proficient in
- Microsoft Word, Excel, Outlook, and PowerPoint
- High Communication Skills
- Organization
- Customer Service
- Relationship Building
- Culture Development
- Rapport Building
- Positive Attitude
Languages
Spanish
Limited Working
Timeline
Service Manager
Prospera Housing And Community Services
07.2023 - Current
Secretary
Edgewood ISD
07.2019 - Current
Bachelor of Science - Criminology
Texas A&M University
Master of Social Work - Social Work
The University of San Antonio Texas
Associates of Arts - Criminal Justice
Palo Alto College
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