Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Rosalinda Ochoa

San Benito,TX

Summary

Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Home Health Provider

Believe In Us
09.2020 - 05.2023
  • Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
  • Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
  • Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.

Cashier

HEB Grocery Store
05.2017 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Home Health Aide

Believe In Us
06.2015 - 05.2016
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Customer Service Advocate

Ashley Furniture Homestore
11.2012 - 09.2014
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Kit Cut Assembler

CFAN
01.2007 - 01.2010
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Testing Technician

ICT Group
09.2005 - 01.2007
  • Contributed to process optimization by researching and implementing best practices in testing methodologies.
  • Assisted in identifying root causes of product failures, leading to more effective solutions and overall product reliability.
  • Facilitated cross-functional communication between departments to ensure seamless collaboration during product development and testing stages.
  • Coordinated with suppliers to source high-quality materials for improved product performance during tests.

Home Health Provider

Vicki Roy Home Health Care
11.2002 - 05.2005
  • Improved client wellbeing by engaging them in social activities such as conversation, games, or outings when appropriate.
  • Enhanced patient satisfaction by providing compassionate and personalized home care services.
  • Maintained a safe home environment for patients by conducting thorough assessments and implementing necessary modifications.

Customer Service Representative

Providen Financial
09.2000 - 07.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Crete Monee High School
Crete

Skills

  • Home safety evaluation
  • Compassionate Caregiving
  • Vital signs monitoring
  • Recording vital signs
  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Data Entry
  • Administrative Support
  • Call center experience

Certification

Home Health Aid

Additional Information

Technical Skills in Microsoft Office: Word, Excel, Powerpoint and Outlook

Languages

Spanish
Full Professional

Timeline

Home Health Provider

Believe In Us
09.2020 - 05.2023

Cashier

HEB Grocery Store
05.2017 - 04.2019

Home Health Aide

Believe In Us
06.2015 - 05.2016

Customer Service Advocate

Ashley Furniture Homestore
11.2012 - 09.2014

Kit Cut Assembler

CFAN
01.2007 - 01.2010

Testing Technician

ICT Group
09.2005 - 01.2007

Home Health Provider

Vicki Roy Home Health Care
11.2002 - 05.2005

Customer Service Representative

Providen Financial
09.2000 - 07.2002

GED -

Crete Monee High School

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Rosalinda Ochoa