Rosalinda Ramirez
San Antonio,TX
Summary
Dedicated professional with demonstrated strengths in customer service, time management and organization skills. Good at troubleshooting problems and building successful solutions. Excellent verbal communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Registered Dental Assistant Lead/Front Office Administrator
5 Star Dental Group
10.2016 - 07.2023
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Managed, developed and trained staff, established and monitored goals.
- Performed service's of Invisalign, Zoom Whitening, Sleep Apnea appliances, TMJ screening and treatment.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, night guards, bleach trays and other dental prosthetics.
- Collaborated with dental team members to deliver comprehensive care for all patients.
- Entered patient data into computer system (ex. microsoft, excel, word and power point), adhering to strict privacy laws and maintaining high level of accuracy.
Registered Dental Assistant Lead/Front Office Administrator
Paul M. McLornan DDS, MS, PLLC
05.2012 - 06.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed front desk duties, including greeting patients, handling phone calls, delegating task and maintaining communication between staff members.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Assistant to the Mayor
City of San Antonio Mayor's Office
02.2012 - 05.2012
- Managed complex scheduling for the Mayor''s appointments, ensuring timely attendance at all important functions.
- Maintained accurate records of all correspondence, meeting minutes, reports, and official documents related to mayoral activities.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
Education
Palo Alto College
San Antonio, TX 08.2008 - 05.2010
Texas A&M International University
Laredo, TX 08.2003 - 05.2004
High School Diploma -
Highlands High School
San Antonio, TX06.2003
Skills
- Multitasking Competence
- Time Management Capabilities
- Complex Problem-Solving
- Office Management
- Data confidentiality measures
- Customer Service
- Data Entry
- Records Management
REFERENCES
Scarlette Garcia
(210) 379-6409
Sglopez78114@gmail.com
Yvonne Ortega
(956) 685-9576
yvonne.ortega1978@gmail.com
Nora Luera
(210) 290-3636
nluera33@gmail.com
Timeline
Registered Dental Assistant Lead/Front Office Administrator
5 Star Dental Group
10.2016 - 07.2023
Registered Dental Assistant Lead/Front Office Administrator
Paul M. McLornan DDS, MS, PLLC
05.2012 - 06.2016
Assistant to the Mayor
City of San Antonio Mayor's Office
02.2012 - 05.2012
Palo Alto College
08.2008 - 05.2010
Texas A&M International University
08.2003 - 05.2004
High School Diploma -
Highlands High School
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