Rosalinda Rico
Waco,TX
Summary
Versatile and bilingual professional with a proven track record in customer service and needs assessment, honed at Atmos Energy. Demonstrated adaptability and reliability through continuous improvement and effective teamwork. Excelled in building client relationships and enhancing customer satisfaction, leveraging active listening and goal setting skills.
Overview
14
14
years of professional experience
Work History
Customer Support Associate
Atmos Energy
09.2021 - Current
- Answered calls coming in to the call center promptly in order to prevent long hold times for customers.
- Notate each account to provide the reason for each call.
- Assisted customers for commercial, residential, & Spanish calls.
- Process payments, answer billing questions, and or process other requests.
- Create service orders for technicians to work.
- Expedited natural gas emergency calls.
Insurance Broker
Remco Insurance Services
08.2021 - 09.2021
- In charge of the Bellmead store on my own; open, close, and maintaining a clean office environment.
- Process quotes with multiple carriers to find the best quote for customers.
- Called customers to remind of policy renewals to prevent laps in coverage.
- Processed payments and in charge of daily deposits.
- Handled in a timely manner any underwriting issues that affected policies.
- Submitted claims and followed up with process.
Insurance Agent
Rick Cummings Insurance
06.2010 - 02.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitor changes with insurance carriers to make sure to obtain the correct coverage for each customer.
- Educated customers on insurance policies and claims procedures.
Education
No Degree - BBA
McLennan Community College
Waco, TXGED -
McLennan Community College
Waco, TX05.2005
Skills
- Customer Service
- Customer Needs Assessment
- Goal Setting
- Bilingual
- Continuous Improvement
- Active Listening
- Adaptability
- Reliability
- Teamwork and Collaboration
Timeline
Customer Support Associate
Atmos Energy
09.2021 - Current
Insurance Broker
Remco Insurance Services
08.2021 - 09.2021
Insurance Agent
Rick Cummings Insurance
06.2010 - 02.2021
No Degree - BBA
McLennan Community College
GED -
McLennan Community College
Similar Profiles
Travis GoldenTravis Golden
Survey Technician at Atmos EnergySurvey Technician at Atmos Energy
SAM CHAUSAM CHAU
GIS Specialist at Atmos EnergyGIS Specialist at Atmos Energy
Steve MathewsSteve Mathews
Sr. Natural Gas Controller at Atmos EnergySr. Natural Gas Controller at Atmos Energy
Dai-Mante WashingtonDai-Mante Washington
Service Technician at Atmos EnergyService Technician at Atmos Energy
Laura MataLaura Mata
Fulfillment Associate at AmazonFulfillment Associate at Amazon