Rosalinda Sanchez
Pacoima,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Medical Office Representative
Providence Medical Institute
Burbank, CA
05.2022 - Current
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Greeted patients and visitors upon arrival to the office, providing excellent customer service.
- Processed referrals and authorization requests for specialty services as needed.
- Verified insurance eligibility prior to scheduled appointments.
- Answered incoming calls from patients and responded to inquiries regarding their health care needs.
- Scheduled follow up visits for discharged patients ensuring that they receive proper aftercare instructions.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
Front Office Receptionist
Rafael E. Quinonez
Mission Hills, CA
09.2020 - Current
- Maintained front office cleanliness and organized supplies to increase productivity.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Ensured that front desk area was well organized at all times.
- Responsible for opening and closing the office on time each day.
- Scheduled appointments for clients and recorded all client data into the system.
- Greeted visitors and verified reasons for visit and appointment information.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Received payments from customers and processed credit card transactions accurately.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Medical Assistant -
North West College
06-2020
High School Diploma -
Robert Fulton College Prep
7477 Kester Ave Van Nuys CA 9140506-2019
Skills
- Front Desk Operations
- Insurance Verification
- Medical Terminology Proficiency
- Appointment Scheduling
- HIPAA Compliance
- Referral Verification
- Payment Collection
- Medical Terminology
- Co-Payment Collection
- Telephone Etiquette
- Appointment Management
- Inpatient Care
- Microsoft Office
- Outpatient Care
- Patient Scheduling
- HIPAA Guidelines
- Insurance Claims
- Workflow Optimization
- Documentation
Languages
English
Professional
Spanish
Professional
Timeline
Medical Office Representative
Providence Medical Institute
05.2022 - Current
Front Office Receptionist
Rafael E. Quinonez
09.2020 - Current
Medical Assistant -
North West College
High School Diploma -
Robert Fulton College Prep
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