Rachel Silverstein
Cypress,TX
Summary
Dependable and effective team player. Well-organized, self-motivated, and knowledgeable about successful strategies for working in fast-paced work. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Associate
Houston Methodist
02.2023 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Server
Seasons 52
03.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Veterinary Technician
Bingle Vet Katy
06.2021 - 03.2022
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Increased sales by 10%
CSS Cashier Lead
Dicks Sporting Goods
09.2020 - 05.2021
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Reviewed and resolved differences between accounting information and cash drawer.
- Managed over 50 customer calls per day.
Food Runner
Star Cinema Grill
07.2019 - 09.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Delivered correct food items to tables according to order documentation.
- Organized and replenished supplies at food stations to optimize team performance
Education
Associate of Science - Medicine (Pre-Medicine)
Lone Star College System
Cypress, TX08.2028
High School Diploma -
Cypress Park High School
Cypress, TX06.2021
Skills
- Medication Administration
- Warm and Friendly
- Cleaning and Sanitizing
- Client Relations
- Client Counseling
- Patient Charting
- Menu Memorization and Presentation
- Detail-Oriented
- Reliable and Responsible
- Employee Training
- Transactions and Cash Handling
- Cool Under Pressure
Certification
I am CPR certified
Timeline
Patient Access Associate
Houston Methodist
02.2023 - Current
Server
Seasons 52
03.2022 - 02.2023
Veterinary Technician
Bingle Vet Katy
06.2021 - 03.2022
CSS Cashier Lead
Dicks Sporting Goods
09.2020 - 05.2021
Food Runner
Star Cinema Grill
07.2019 - 09.2020
Associate of Science - Medicine (Pre-Medicine)
Lone Star College System
High School Diploma -
Cypress Park High School
I am CPR certified
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