Rosalinda Trevino-Alvarez
Assistant Manager
Austin,TX
Summary
Dynamic professional with a proven track record at Steelcreek Management LLC/ Watson & Taylor Self Storage, excelling in customer service and team leadership. Enhanced sales growth through strategic marketing and effective merchandising, while fostering strong customer relations. Skilled in operations management and decision-making, consistently achieving high customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Steelcreek Management LLC
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Caregiver
Bluewater Homecare
10.2023 - 11.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Drive-Thru Cashier
Bill Millers
05.2023 - 08.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Call Center Agent
Unicor
05.2022 - 03.2023
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Head Office Clerk/Recreation Department
Aliceville Satellite Camp
08.2014 - 05.2022
- Increased accuracy of record-keeping by regularly updating databases in compliance with company policies and regulatory requirements.
- Enhanced overall efficiency by identifying areas for process improvement within the head office workflow.
- Served as the point of contact for external vendors, ensuring timely services while maintaining good working relationships.
- Facilitated smooth operations during staff absences by cross-training on various administrative functions within the head office team.
- Maintained confidentiality of sensitive information by implementing secure document storage and disposal practices.
- Managed office supply inventory efficiently, reducing costs through bulk purchasing and vendor negotiations.
- Promoted a positive work environment through event planning and morale-boosting initiatives for increased employee satisfaction.
- Maintained a clean and professional office environment by overseeing housekeeping tasks and coordinating with facilities staff when necessary.
- Improved communication among departments by coordinating regular inter-departmental meetings and collaboration sessions.
Phone Operator
Unicor
02.2010 - 08.2014
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
Education
No Degree - Accounting
Stratford Careers Institute
Arcata, CA04-2018
Certification - Nursing
Certified Nurse Assistant/Departmet of Labor
Fort Worth, TX05-2011
GED -
Department of Education
Austin, TX09-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Retail operations
- Operations management
- Sales growth
- Multitasking and organization
- Marketing
- Customer service and satisfaction
- Reporting and documenting
- Computer skills
- Organizational skills
- Active listening
- Customer relationship management
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Caregiver
Bluewater Homecare
10.2023 - 11.2024
Assistant Manager
Steelcreek Management LLC
08.2023 - Current
Drive-Thru Cashier
Bill Millers
05.2023 - 08.2023
Call Center Agent
Unicor
05.2022 - 03.2023
Head Office Clerk/Recreation Department
Aliceville Satellite Camp
08.2014 - 05.2022
Phone Operator
Unicor
02.2010 - 08.2014
No Degree - Accounting
Stratford Careers Institute
Certification - Nursing
Certified Nurse Assistant/Departmet of Labor
GED -
Department of Education
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