Rosalinda Valadez
San Antonio,TX
Summary
SKILLS Administration | Data Entry | Telephone and Email Etiquette | Scheduling and Agenda Organization | Adaptability | Negotiation |Customer Service | Confidentiality Compliance | Stress-Resistance | Basic Accounting
Overview
6
6
years of professional experience
Work History
Outpatient Bilingual Customer Service-Registration
University Health
09.2022 - 06.2023
- Register patients for Primary Care / NP visit/ Behavior Health
- Make any changes to demographics if needed.
- Assist front desk, answer incoming telephone calls, appointment scheduling, patient arrival and dismissal.
- Financial screening & eligibility, Patient account inquiry and cash collections obtained certificate for cash handling PSR. Take care of cash collections reports, receipts as well as balancing total of members reports for the month.
- Assist with scheduling and rescheduling appointments.
- Gather queue information, identify and review clinic and send out reports out to supervisor and director.
- Assist /Review templates and Referrals for primary care, Behavior Health, Sleep, Behavior therapy ensure templates are filled to capacity 1 month out or more.
- Make sure reminders to specialty clinics, ensure all specialty clinic bump; list and no shows are completed in timely manner.
- Maintain Provider /Department dictionaries in EPIC & Pt Access. Maintain incoming faxes and send out necessary secure health message needed per fax.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Developed a deep understanding of customer service principles and customer service best practices.
- Verify insurance and pre-registration patient for the following day. Make sure registration is 2 weeks out, reminder phone calls for appts.
Virtual Chat Agent
T-Mobile
03.2022 - 08.2022
- Virtually Chatting with customers, wanting to upgrade add lines to new or existing accounts, sending privacy forms to run credit check, Sales, promotions, bundles, phones, tablets, home internet.
Scheduling Cleaning Specialist
HM Cleaning & Repair LLC
12.2021 - 03.2022
- Coordinating with Redfin, Opendoor & Zillow Realtors and our cleaning crew in 10+ other States & cities in the
- U.S
- Manage and schedule google calendar to different time zones & home addresses with & time of cleaning service before visitors or homeowners visit the home
- Calling The Home Depot & or Lowe’s for appliances within budget making payments online or over the phone
- Answering office phone, answering email, etc.
Sales Rep & Personal Assistant
Structure Builders, Remodeling Interior
01.2021 - 11.2021
- Following up with lead appointments traveling in San Antonio and surrounding outskirts (San Marcos, New
- Braunfels, Austin, Corpus Christi, Heltoes, Castroville, Bandera, Boerne, Houston) introducing ourselves and taking pictures of the following kitchen, bath, siding windows
- Taking measurements, taking notes, making estimates, making proposals, Entering into our database
- Attending Home & Garden Shows in San Antonio &
- Corpus Christi twice a year setting up and talking to homeowners.
Senior Property Manager
The Lantana Apartments
04.2020 - 06.2020
- Provided administrative support to the Property Manager and Leadership Team and maintained two rental properties for the parent company
- Assumed the day-to-day property management and provided a quality living experience to each resident
- Facilitated, executed, and enforced leasing contract agreements with unit tenants
- Utilized Blue Moon Software and TAA Click & Lease to write new leases, edit existing documents, or create renewal forms
- Prepared and executed financial transactions
- Enforced timely payments while safeguarding tenants’ FHA rights
- Calculated and documented proof of income; processed deposits; validated check stubs and bank statements; and collected applicable deposits, fees, and rent
- Rectified tenant complaints and disputes
- Used interpersonal communication, good judgment, and negotiation to defuse tense situations
- Assisted Law Enforcement personnel as needed
- Coordinated, scheduled, organized internal and external visitor meetings
- Used personal vehicle to showcase properties to guests
- Processed all mail and documentation using desktop software and custom filing system
Assistant Property Manager
The Pecan Valley Golf Club Apartments and The Reserve, Pecan Valley
12.2017 - 04.2020
Education
High School Diploma -
Judson High School
2009
Skills
- TECHNICAL SKILLS
- Computer Literacy Blue Moon TAA Software Microsoft Office Suite – Word, Excel, EPIC
- PowerPoint, Outlook Adobe Acrobat
Languages
Spanish
Timeline
Outpatient Bilingual Customer Service-Registration
University Health
09.2022 - 06.2023
Virtual Chat Agent
T-Mobile
03.2022 - 08.2022
Scheduling Cleaning Specialist
HM Cleaning & Repair LLC
12.2021 - 03.2022
Sales Rep & Personal Assistant
Structure Builders, Remodeling Interior
01.2021 - 11.2021
Senior Property Manager
The Lantana Apartments
04.2020 - 06.2020
Assistant Property Manager
The Pecan Valley Golf Club Apartments and The Reserve, Pecan Valley
12.2017 - 04.2020
High School Diploma -
Judson High School