Rosalinda Zapata
New Caney,TX
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
3
3
years of professional experience
Work History
Clerk
Harris County Tax Office
Houston, TX
02.2024 - Current
- Research and assist taxpayers in creating payment plans, as well as issuing and resolving issues on property accounts.
- Maintained the highest standards of customer service, such as promptness, courtesy, and accuracy.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Created memos, letters, emails, reports, presentations as requested by management.
Cashier/Customer Service
Chipotle Mexican Grill
Houston, TX
12.2022 - 02.2024
- Assisted customers and elevated the dining experience by maintaining food safety, as well as creating a welcoming atmosphere.
- Assisted other workstations as needed, and cross-trained into necessary positions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
Education
General Studies -
Pasadena Memorial High School
Houston, TX05.2023
Skills
- Data entry
- Customer service
- Document verification
- Team collaboration
- Problem resolution
- Time management
- Cross-training effectiveness
- Administrative support
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Clerk
Harris County Tax Office
02.2024 - Current
Cashier/Customer Service
Chipotle Mexican Grill
12.2022 - 02.2024
General Studies -
Pasadena Memorial High School
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