ROSALIND B FISHER
Greenville,SC
Summary
Detail-oriented Client Liaison Coordinator and MLT with expertise in clinical diagnostics and laboratory management. Ensures regulatory compliance while optimizing workflows and facilitating communication across teams. Skilled in laboratory analyses and process improvements to enhance accuracy and efficiency, delivering high-quality results and exceptional client service.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Client Liaison Coordinator
Bon Secours Mercy Health
Greenville, SC
03.2024 - Current
- Developed robust relationships with a diverse client base, fostering loyalty and trust.
- Facilitated communication between clients and healthcare teams to ensure effective collaboration.
- Resolved client inquiries and concerns promptly to enhance satisfaction.
- Personalized client experiences by identifying unique needs and tailoring services accordingly.
- Followed up with clients via calls and emails to proactively address issues.
- Maintained client relationships and gathered insights on needs and pain points to inform internal strategies.
- Monitored customer satisfaction through surveys and interviews to identify areas for improvement.
- Collaborated with cross-functional teams to streamline billing procedures.
- Reviewed billing discrepancies and resolved issues with clients effectively.
- Facilitated new account setup, trained on use, and served as an ongoing resource.
Laboratory Support Services Supervisor
Bon Secours Mercy Health
Greenville, SC
09.2022 - 03.2024
- Supervised team of 20-24 laboratory technicians, ensuring effective execution of daily operations.
- Implemented new procedures to enhance workflow efficiency within the lab.
- Coached employees to navigate daily tasks and resolve complex issues, enhancing team capabilities.
- Conducted performance evaluations to foster team development and accountability.
- Trained employees on proper use of equipment and software applications.
- Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and implemented procedures for handling customer inquiries and resolving technical issues, improving response efficiency.
- Analyzed customer service data to identify trends, identify solutions, and improve customer experience.
LAB PHLEBOTOMY, PROCESSING and POC COORDINATOR
AdventHealth
04.2021 - 01.2022
- Led phlebotomy support staff and operations for point-of-care programs, ensuring alignment with clinical objectives.
- Implemented training for clinical staff, promoting organizational mission, vision, and values.
- Recruited and developed staff through direct supervision and ongoing professional development.
- Executed competency assessments and evaluations to ensure staff accountability.
- Collaborated with interdisciplinary team to evaluate and implement strategies for permanent care improvements, enhancing patient outcomes.
- Coordinated necessary correlation studies to support the implementation of new hospital point-of-care testing.
- Ensured regulatory compliance and communicated variances promptly to leadership.
- Managed supply inventory and selection for hospital point-of-care testing, optimizing resource allocation in support of clinical initiatives.
MEDICAL LABORATORY TECHNICIAN, MLT (ASCP)CM
Mission Health
08.2010 - 04.2021
- Obtained blood specimens by performing venipunctures and finger sticks.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states.
- Applied expertise in microbiology, chemistry, and hematology to enhance diagnostic accuracy for medical issues.
- Executed corrective actions when test controls were outside specified limits.
- Carefully reviewed test results for accuracy.
- Prepared lab specimens for diagnostic and clinical trial evaluation.
- Advised laboratory clients on phlebotomy techniques, optimized test ordering processes, and clarified test result interpretation.
- Worked independently on various laboratory tasks, ensuring efficient workflow and timely completion of assignments.
- Performed maintenance, conducted calibrations, and correlation studies for all laboratory instrumentation.
- Coordinated new employee training, including competency assessment, and tailored learning strategies to individual skill levels for improved onboarding.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT12-2026
Associate of Applied Science - Medical Laboratory Technology
Asheville Buncombe Technical Community College
Asheville, NC01-2007
Skills
- Client relationship management
- Client support
- Account management
- Project management
- Clinical coordination
- Cross-functional collaboration
- Issue resolution
- Client feedback analysis
- Quality assurance
- Customer focus
- Diversity awareness
Certification
- Medical Laboratory Technician (ASCP)CM
Affiliations
- Associate Engagement Committee Co-Chair 2026
Timeline
Client Liaison Coordinator
Bon Secours Mercy Health
03.2024 - Current
Laboratory Support Services Supervisor
Bon Secours Mercy Health
09.2022 - 03.2024
LAB PHLEBOTOMY, PROCESSING and POC COORDINATOR
AdventHealth
04.2021 - 01.2022
MEDICAL LABORATORY TECHNICIAN, MLT (ASCP)CM
Mission Health
08.2010 - 04.2021
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Applied Science - Medical Laboratory Technology
Asheville Buncombe Technical Community College