Rosalind Nicol Rainey

• Provide strong communication and coordination capabilities with internal and external customers.
• Gather data, manage storage, and create working agendas.
• Maintain master calendar for project timelines and meeting space while performing tasks that support projects.
• Support presentation and data package development utilizing advanced PowerPoint capabilities.
• Provide meeting support to include scheduling, logistics, setup, integration of presentation materials, and real-time meeting support.
• Track Program data to include action items, data package deliverables.
• Support Event Planning to include on-site and off-site technically oriented meetings, programmatic reviews, working groups, panels and boards.
• Order needed items in NISM for All-Hands meeting requests on and off-site..
• Support Event Planning to include on-site and off-site technically oriented meetings, programmatic reviews, working groups, panels and boards.
• Ensure compliance and perform quality checks to ensure information and data is consistent.
• Maintain building conference room scheduling.
• Create and distribute Monthly Newsletter for org

• Managed Team Leader/Group Leader hiring process according to client's standards
• Oversaw day to day operations of client's onboarding process for all positions (production and skilled assessment centers, coordination of interview, SILO, physical/Drug Screens, Background Checks, and Plant Tours)
• Coordinated proctor roles/schedules with third party partner and/or directly with temporary evening proctors
• Performed scheduled and routine maintenance on production simulation equipment
• Trained all new proctors
• Served as “emergency” proctor in extreme situations
• Scheduled, coordinated, and interviewed production direct-hire applicants, as needed
• Assisted with client's career fairs and other recruiting activities, as needed
• Gathered and analyzed statistical information as it pertains to onboarding processes and hiring objectives, problem-solving process gaps (production and skilled) as needed
• Reported hiring metrics to client and adjusted reports, as needed
• Collaborated with variable workforce suppliers and state agencies on PSI's applicant database, Selectrak™. Provide access, training, reports, and support, as needed

Human Resource

• Supervised day-to-day operations increasing team-wide efficiency by 85%
• ·Actively engaged in the hiring process of employees
• Created and implemented effective customer service procedures, policies, and standards
• Managed approved budget and transferred appropriate labor hours to the department
• Structured assignments without increasing personnel saving the company $84,000
• Developed customer satisfaction goals and coordinate with the team to meet them on a steady basis, and administered/monitored effective customer loyalty program
• Make performance management and corrective action recommendations as appropriate
• Collaborates with investigations and fact-finding activities
• Supports talent acquisition processes and initiatives
• Oversee employee occupational injury compliance within the company
• Interpret company policies for workers and enforces safety regulations
• Manage timekeeping processes and approve employee leave and payroll
• Monitor/Maintain/Conduct employee performance and appraisal reviews and disciplinary actions in accordance with the company guidelines
• Prepare staff for ISO Audit
• Conduct monthly safety training sessions and serve on the company's overall safety committee
• Implemented electronic filing record retention strategy reducing paper waste by 80%
• Maintain management guidelines and standards in employee status changes, reporting, and record-keeping

Contracts

• Ensure guidelines and revenue recognition are understood and adhered to
• Assess service statistics and prepare detailed reports, share on SharePoint to internal and external customers
• Communicate with other departments to ensure timely resolution of issues are resolved
• Direct, optimize, and coordinate entire order cycle
• Monitor contract compliance for various customers internally and externally, investigate and determine who's responsible for submitting the process of corrective action in the database
• Make and approve modifications of contractual orders
• Review invoices for any contractual discrepancies
• Monitor Express, Implied, and Fixed contract compliance for various customers
• Served on several special project teams and provide contract guidance consistency
• Forecast and manage timelines and ensure that deliverables are achieved
• Work with internal and external business teams to communicate standard processes and develop innovative solutions for contract development and execution and work with legal counsel to ensure proper wording is used
• Analyze contract requirements and special provisions as well as terms and conditions to ensure compliance with laws, regulations, corporate policies, and procedures
• Structured and monitored the set-up of Build Materials
• Monitor testing and implementation and integration of new software and contract management
• Prepare and distribute monthly KPI reports on Manufacturing and Finished Goods and send them to Senior Management/Customer

Logistics

• Closely monitor and evaluate contract performance to determine regulatory compliance and necessary amendments
• Maintain order entry including billing, shipping instructions, packaging instructions, customer notes, and due dates
• Maintain accurate records and documents of all customer service in/outbound shipments
• Worked closely with the IT department in solving productivity problems and initiated new programs and menus to accommodate new requests from customers and modify existing ones to be more proficient.
• Monitor inventory shelf life and time-controlled items to assure availability
• Managed Supplier management and consolidation driving cost, delivery, and quality improvements
• Implementation of logistic improvement project reducing turnaround time by 7 calendar days
• Calculate and process invoices on monetary value for missing and late shipments in compliance with the customer's contract